Here you will find answers to the questions we are asked most frequently by prospective and current students.

Whether you've decided Kent is the place for you, you're still weighing up your options, or you're already here, we've divided up the answers to the most common questions below.

Choosing your accommodation

We have over 5,000 rooms for students on our Canterbury campus (about 60% are en-suite). 

At Pier Quays, near the Medway campus there are over 1,000 en-suite rooms available for students.

Everyone has different priorities when it comes to their room 'must haves'. Whether your top spot is it's distance to lectures, how many people you share a bathroom with or how much it costs these are all things you'll need to consider when making your room choices. It can seem overwhelming but take a look at our blog which covers the four questions you need to ask yourself to find the right room for you

We are proud to be able to offer many of our students a guaranteed room offer. All new first-year students will receive an offer of accommodation if they: 

  • Are applying for a full time course at Canterbury or Medway 
  • Apply before 30 June on the year of entry
  • Make Kent their firm choice 

Read our accommodation guarantee for more information.

Subject to availability, we also make the decision every year if this guarantee can be extended to late, adjustment or clearing applicants. This information will also be available on the accommodation guarantee page when available.  

Yes, we have a number of accessible and adapted rooms at both our campuses for students with disabilities or special requirements.

Please find out more about the rooms we have available and support in place on our accessible accommodation page.  

You can find out all you need to know on our how to Apply for Accommodation blog post

In short, you need to register your details at our website and apply for accommodation online once our applications pages go live in mid-January. You will need to provide the following information:

  • Your last name (or family name)
  • Your UCAS ID number (10 digits) or your Kent student ID number (8 digits)
  • Your date of birth, eg 03/01/1983
  • An email address (a school email address is probably not suitable).

Once you have successfully applied online, you will receive an automated email message confirming receipt of your application.

You will receive another email message advising you where you have been allocated University accommodation (subject to eligibility and availability). This message will be from accomm@kent.ac.uk, so please ensure that this address is saved.

Accommodation prices are located at the top of each accommodation area's page including for Pier Quays in Medway.

All our Canterbury accommodation prices are available on our dedicated Prices page as well as the price list for the previous academic year as well.

All accommodation contracts include your utilities (water, gas, electricity, heating and Wi-Fi) and Kent Sport membership. If you live in part-catered accommodation your accommodation fees will also include the cost of your meal plan.

For many this will be your first time moving away from home and experiencing independent living. 

Living at university is different from being at home as aside from living with new people the biggest change for some is getting to grips with independent living as you become responsible for everything from making dinner, what time you come home on a night out, to cleaning, but this is what moving out is all about.

Of course all home environments are different, and some of you will have already experienced independent living, so whilst life will be different, there are still some rules in place in University accommodation. Any rules in place are to ensure that every resident and member of staff can live in an safe environment which promotes a positive experience for all. When you move in to University accommodation you are agreeing to the terms and conditions, which are effectively the rules for you and us to adhere to. Further information is also available in the Accommodation Handbook.   

All our Canterbury campus accommodation adheres to the Student Accommodation Code (SAC) and our Pier Quays accommodation in Medway is part of the National Code of Assured Accommodation (NCAA).

You can find out more about these independent regulators at their websites: The SAC and the NCAA

Yes, we set aside a number of rooms across our Canterbury campus and in Pier Quays at Medway for returning students and can even guarantee a room offer for early applicants!

In Canterbury, you can live in any of our accommodation options except Turing College which is reserved for first year students, and in Pier Quays we prioritise allocating returning students to phase 2 rooms (subject to availability). We also have KMMS returning student accommodation.

Accommodation applications made directly through Kent for returning students open in mid-January and you can apply with your friends so you can live together and enjoy all the same benefits as your first year (no deposits, free sports membership, bills and insurance included, and shorter contracts to name a few).

Find out more about returning student accommodation and the great included benefits.

Students on programmes with a term abroad should apply to live in Darwin Houses where shorter fixed term accommodation contracts are offered. 

Kent and Medway Medical School students should refer to the KMMS accommodation pages.   

Your application and arriving at Kent

Accommodation offers for undergraduate students are emailed once you have an unconditional offer to study at Kent, and once you have made kent your Firm choice. For most students this will be during the week after publication of the A Level results. 

You then need to view and accept or decline the offer of accommodation within seven days or less of receiving the accommodation offer. 

Take a look at our Medway or Canterbury application timelines for more information.

Due to the Data Protection Act 1998 the University cannot provide you with the details of your new flat and housemates. However, many students visit the Official University of Kent Freshers Group on Facebook to meet other new students.

If you choose to use any social media to find flat mates please remember that the majority of these sites are public and anyone can view your name and possibly your address online including other personal details.

There is no parking available for students living on the Canterbury campus or at Pier Quays in Medway. You can only bring a car on campus during the arrvials period when you/your family arrive/unpack. For guidance on car parking, please consult the Transport website.

The Unibus runs frequently between the Canterbury campus and city centre and there is a subsidised season ticket scheme in operation for students as well as a free shuttle bus which runs between the Canterbury and Medway campuses.

Further details on local transport facilities are available from the Estates Department.

Your accommodation fees should be paid within two weeks from the start of term, or before you arrive at the University. Payments are made online and more information is available from the Student Finance web pages.  

You can read our blog 'Accommodation Fees: what they are, when they're due and how to pay them' for more information.

What type of cooker is included in your accommodation depends on where you live.

  • Darwin College & Houses: electric hobs and ovens.
  • Keynes Flats & Houses: electric hobs and ovens.
  • Park Wood: varies per court.
      • Bossenden Court, Denstead Court, Ellenden Court, Farthings Court, Grimshill Court, Kemsdale Court, Lypeatt Court, Nickle Court, and Stock Court: gas hobs and electric ovens.
      • Bishopden Court, Clowes, Homestall Court, Purchas Court, Marley Court, Thornden Court, Tudor Court, and Willows Court: gas hobs and ovens.  
  • Turing College: electric hobs and ovens 
  • Tyler Court A: electric hobs and ovens
  • Tyler Court B & C: Gas hobs and ovens
    • Tyler Court B flat 3 and Tyler Court C flats 7 and 8 have an induction cooker, meaning you will need induction or heavy bottomed pans.

You can apply for returning student accommodation online through the MyAccommodation Portal (same as in your first year). 

Accommodation applications made directly through Kent for returning students open in mid-January and you can apply with your friends so you can live together and enjoy all the same benefits as your first year. We are also guaranteeing a room offer for early applicants!

We also have KMMS returning student accommodation which will open for applications in February. You will be emailed the link to book returning accommodation before the application opening date.

Find out more about returning student accommodation and the great included benefits.

This will depend on where you live, however most students will arrive during the Arrivals period in September and collect their keys (or fobs) from their college reception. You can check reception opening hours here.

You can find all the information you need to know about arriving on our Canterbury and Medway arrivals pages. 

Once you have completed your e-induction within The MyAccommodation Portal you will be asked to book an arrivals slot. You should download or print a copy of this (along with an unloading permit) before you arrive. 

Should your plans change you can log back in to your MyAccommodation Portal up to 48 hours before your arrival and edit your arrivals slot (subject to availability). If your plans change within 48 hours of your arrival contact the Accommodation Team to notify them.

Canterbury: Head to your college reception where you would collect your keys. Once here a phone or callpoint is available outside the reception which can be used to contact Campus Security (alternatively call them on +44(0)1227 823300). Tell them which reception you are at and that you need to collect your keys and one of the team will come over to let you in. You will need to show your Arrivals Pass to Security to collect your keys and return to reception in the morning during opening hours to complete signing in.

Medway: If you expect to arrive outside normal hours, please contact Pier Quays in advance to ensure your keys are available to collect  

Canterbury: You will need to have a digital/printed copy of your Arrivals Pass to collect your keys. It is also a good idea to have a form of official ID. Please note keys will not be issued to anyone other than the room occupant.

If you will be arriving by car then you will need an unloading permit. You must print this before you arrive so that it can be displayed in your car whilst it is on campus. Please make sure your Unloading Pass has a QR code clearly visible (if it doesn't please redownload from your MyAccommodation Portal)

Medway: You will need an official form of ID to collect your keys

Advice on what to pack, settling in and everything you need to know about arrivals from current Kent staff and students is available on our arrivals pages.

Living on campus

You will become a member of one of the eight colleges at registration. The colleges are co-ordinated by the College and Community Life Team they host regular events, co-ordinate RLAs (Resident Life Assistants) as well as being able to offer support and advice or tell you where this is available. 

You can find out which college you have been allocated to in KentVision under the 'my details' link.

Equally, if you have any problems you would like to discuss with a member of University staff, that cannot be resolved by your academic department, a member of the College and Community Life Team will be able to help,

If you watch or record programmes as they’re being shown on TV – on any device including a laptop – you need to be covered by a TV Licence. It’s the law.

You can see if you need a TV licence, and how to pay it online via tvlicensing.co.uk. If your room already has a TV in it (extra large en-suite rooms in Becket Court, Keynes and Turing Colleges) your TV licence is included in the accommodation charges. 

Officers make visits to check students are properly licensed, so it’s important to make sure you’re covered. You may risk prosecution and a fine of up to £1,000.  

If you don't need a TV licence you can notify them online at tvlicensing.co.uk/noTV

Whether you can stay in your accommodation over the vacation periods depends on where you live. 

  • All self-catering accommodation: you can stay throughout the winter and spring vacation periods. This includes Pier Quays.
  • Becket Court and Keynes College (Blocks F, G, H and I): you must move out during the winter and spring vacation. 
  • Eliot and Rutherford Colleges: you only need to move out for winter vacation.

If you must move out for the spring vacation all of your belongings must be removed from the room. We also advise taking important/valuable items with you during the winter vacation as while items can still be kept in the room over this period there is no access allowed over this period is not allowed.  

If you need to stay on campus over a vacation period not included in your  accommodation contract you can book this through the Accommodation Office in advance of the vacation period by following the guidance on our vacation accommodation webpage.

There has to be a degree of compromise when living in student occupied accommodation. Inevitably there may be some disagreements from time to time between neighbours. However there are guidelines concerning noise levels, and household routines, which are intended to be of benefit to all residents.

Should you experience frequent disturbances or other problems, from noisy or inconsiderate neighbours, that you are unable to resolve yourself there are other options. 

If you live in Canterbury, please refer to the Accommodation Handbook for full details on how to move forward appropriately. If you live in Pier Quays please follow Unite Students' protocol

It is you and your flat mates responsibility to keep your accommodation clean.

However, we have a Housekeeping Team in every college who will help support you with advice as well as provide a deep clean once in the Autumn and Spring terms. To help you keep your accommodation clean we provide all Canterbury campus accommodation with cleaning equipment including InnuScience cleaning products and microfibre cloths. 

More information and advice from our housekeeping team on keeping your room clean is available online

This will depend on where you live. You can find the dates you need to move in/out by logging in to the MyAccommodation Portal or our vacation accommodation webpage.

For many of you this will be your first time living away from home and with new people so there is likely to be an adjustment period for all. 

Remember this when you have a problem with a housemate and try to be patient. Clear communication amongst all your flat or housemates is key - don't let small problems build up and fester to become a big thing, as they may not be aware them. Often regular house meetings sort everything out (such as someone never tidying up in the kitchen).

Of course, sometimes there are situations which you can't resolve yourselves and on these occasions you can approach the College and Community Life Team who are experienced mediators and can either try and help with the situation or be able to direct you on your next steps depending on the situation (for example a room move or referral to another department).

We want to ensure our accommodation facilities and services meet the needs of our students, so if you have a suggestion for improvement you can always contact us to let us know or share your thoughts during one of our anonymous student surveys which happen throughout the year. 

If you have a complaint then please let us know by following our complaints procedure.

All the laundry facilities on campus are provided by an external company called Circuit Laundry. Sadly, this means that we cannot fix any problems you experience as you need to directly report these to Circuit for assistance.

Circuit Laundry contact information:
You can contact them online or via one of their helplines as listed below. 

General enquiries: 01422 820360 or 0800 032 0070, Monday to Friday, 8.30am to 5pm.

Queries about laundry cards, top-up enquiries, machine faults and breakdowns: 01442 820026, Monday to Friday, 8.30am to 5pm; Saturday 8.30am to 3pm; Sunday 8.30am to 1pm.

Staying safe in your accommodation

When you complete your accommodation e-induction you will be asked to watch a short Fire and Safety video. This covers the basics of fire safety in our accommodation and is a good place to start. 

If you live in our Canterbury accommodation, you will also be able to download a copy of the Accommodation Handbook to read, there is lots of information including electrical, cooking safety advice within this document.

You can access both the video and Handbook via your account in the MyAccommodation Portal or in the important documents section of our Living on Campus page.

If you live in Pier Quays, Unite Students will have fire safety information available online for you to access.

Canterbury: We test the fire alarms in all our colleges weekly. You can check the day and time for your area in the Accommodation Handbook (page 11).

Medway: Visit Pier Quays reception if you have any concerns about fire alarm testing.

Please note it is a violation of your student code of conduct to knowingly set off or disable a fire alarm or misuse any fire safety equipment. If you are caught you will be punished in line with the Student Disciplinary Charter.

This will depend on the type of emergency but generally you should contact Campus Security asap either via the phone or the SafeZone app. We do however have some specialised procedures in case of event specific emergencies (e.g. for a bomb scare you should follow the Run, Hide Tell procedure) so you should familiarise yourself with the information available on the Campus Security website and in the Accommodation Handbook (which includes information on fire, electrical and personal safety).

You can also check the University's safety pages for Canterbury or Medway for more information on personal safety in and around campus.   

Yes for basic first aid you can visit a college reception or Campus Security.

For medical treatment you can access University Nursing Services (which is open 24/7 during term time and located next to Campus Security on the Canterbury campus and also offers contraceptive advice). For regular nurse or GP appointments (including medication) you should register at the University Medical Centre located on the Canterbury campus near Keynes College so you can access the full medical services available to you.

If you are experiencing a medical emergency you can call Campus Security's Emergency phone line via +44 (0)1227 823333 as the closest responders or 999.

If you are based at Medway, local medical centres can be found on Kent's Health Services page.

The Student Support and Wellbeing Team are here to help. They have a multiple services that you can access which offer offer support for a range of reasons. These including counselling, long term health conditions, sexual assault and support groups to name a few.

For emergency support please follow the information available here.

The safety of our students, staff and visitors is our topmost priority and we have implemented a number of measures to help prevent the spread of COVID-19. 

Please see our COVID-19 policy and COVID-19 FAQ page for more information.

If you need to self-isolate when you arrive or at any time whilst living on campus you should notify us as soon as possible. We have a self-isolation team available seven days a week to offer support and guidance throughout this period.  They can help with support including essentials such as food. 

Read more about when you need to self-isolate and the support available on the University's COVID-19 information pages.

You can bring a range of electrical items as long as they are safe (see page 13 and 28 of the Accommodation Handbook). All electrical items should be designed for 240V usage (UK electrical items). If your item uses a different voltage (e.g an item from America) then you must use a safe, suitable transformer.

You're not permitted to install any additional electrical wiring, aerials or use multiple electrical lead extensions connected together (i.e. daisy chaining). You also cannot install any white goods (e.g. mini-fridge or microwave) into your bedroom.

If an unsafe or prohibited electrical item is found in your accommodation during an inspection then the item shall be removed and stored by Housekeeping. You will be notified and you will be able to collect the item before you leave campus (for vacation or at the end of term). Please note items will need to be reclaimed before the end of the academic year due to limited storage. Any unclaimed items are donated or recycled.

If you wish to get a small electrical item safety checked you can do so for for free on campus. All you need to do is email Templeman Library's Helpdesk requesting an electrical safety check for the item and include your upcoming availability. They will then reply with a time you can bring your item to the welcome desk to be checked. 

Please note that this check does not qualify as a Portable Appliance Test (PAT) test.  

If you are concerned about a larger electrical appliance in your accommodation, stop using the device and report this as a fault through the Home at Halls app as soon as possible so that a member of the Estates team can investigate.

Canterbury: We include personal possessions insurance for free with your accommodation. You will have the opportunity to download your policy when completing your e-induction. You can revisit this in the MyAccommodation Portal or you can double check what is and is not covered online via the Insurance Policy available in the important documents section of our Living on Campus Page. At your own cost, you can also choose to extend your cover to provide you greater protection.

Medway: Unite Students also provides some insurance for students living in Pier Quays, You can find out more about the included policy online.

You can find out all you need to know about Campus Security via their website. You can also check the university's safety pages for Canterbury or Medway for more information on personal safety.  

You should also download the free SafeZone app whilst at Kent.

Canterbury: Campus Security are available 24/7 every day of the year (including vacation periods).

They provide a range of services including a walking taxi service as well as enforce regulations across campus (for example noise complaints).

Canterbury non-emergency number: +44 (0)1227 823300
Canterbury emergency number: +44 (0)1227 823333

Medway: Campus Security are also present at the Medway Campus, however an external security company are also appointed to patrol and manage Pier Quays. They have direct links with Campus Security and if you would like to report an incident at Pier Quays you should visit reception (which manned by reception staff or Security outside opening hours). You can check the full reporting procedure here.

No, you may not smoke anywhere inside your accommodation or in any of the colleges. E-cigarettes are also included in this policy.

There are designated, signposted smoking areas outside that you can utilise if you wish to smoke.

Changing your room/contract

If you want to move out of your accommodation but continue to study at Kent, you should know, as outlined in the Accommodation T&Cs, you are liable to pay your accommodation fees until a suitable replacement tenant can move in, or for the full contract period. Should you still wish to leave, you will need to notify the Accommodation Office as soon as possible and complete a Request for an Early Termination of the Agreement Form.

If there are additional factors you would like the University to consider, please ensure these have been sent in writing so they can be formally considered. Applications on the grounds of disability, medical condition or mental health will be reviewed by Student Support and Wellbeing and must be submitted by email to HeadofSSW@kent.ac.uk. You will need to provide a statement explaining your circumstances as to why ANY on-campus accommodation is unsuitable and supply medical evidence.

If you are also withdrawing from University read these additional instructions.

This information applies to students who applied to live in Pier Quays directly through the University rather than Unite Students. If you applied via Unite please contact them for more information.

If you want to move out but continue to study at the University, you should be aware that as outlined in the Accommodation T&Cs, you are liable to pay your fees until a suitable replacement tenant can move in, or for the full contract period. Currently it is unlikely you will be able to find a suitable replacement tenant.

If knowing this you still want to leave, you will need to notify Pier Quays as soon as possible.

If you're leaving due to a health need or extreme circumstance, please contact the Accommodation Team to discuss. In order to be considered for release on these grounds we need a supporting letter from a medical professional confirming university accommodation is unsuitable for you and explaining the reasons.

If you are withdrawing from University read these additional instructions 

Canterbury: If you are unhappy with where you live, we recommend that you contact the College and Community Life team who will be able to offer support and talk through your concerns. If you have issues about room cleanliness or maintenance you can also speak to Housekeeping.

 In certain circumstances we may also be able to offer a room move.

Any student wishing to apply for a room change must contact the Accommodation Team in November. Full information on room move dos and don'ts is available on our living on campus page.  

Once a transfer has been officially agreed, arranged and completed there is a £50 change of contract fee   

Please note, informal exchanges of rooms are not permitted and may result in fines. 

You can also read the Terms and Conditions of the Accommodation Agreement to find out more. 

Medway: If you are living in Pier Quays and wish to move rooms you should contact Pier Quays directly to discuss your concerns.

You should always make arrangements for any items to be shipped or stored before you leave as you and all belongings are expected to have left by the end of your accommodation agreement. 

However, if due to extenuating circumstances you don't think you will be able to return to campus to collect your belongings before the end of your agreement you can nominate another University of Kent student to pack up and collect your belongings, with prior consent from the Accommodation Team.

To arrange this you you will need to email the Accommodation Office with at least 3 working days notice. 

In the email you should include:

  • Your name 
  • Your student number
  • Your campus address 
  • Your contact number
  • Name of your friend 
  • Their student number
  • The date they are coming.

There are also a number of local and national companies, independent from the University, offering storage, shipping and packing services. See the below question for more information.

Find out more information about moving out on our webpage.  

Unfortunately we are unable to offer any storage facilities for students on campus, meaning you should always make arrangements for any items to be shipped or stored that you are not taking with you before you leave. As outlined in your terms and conditions you and all your belongings are expected to have left by the end of your accommodation agreement. 

There are a number of local companies offering storage facilities (independent from the University) that can offer storage or shipping services until you are able to return with some also offering a packing service.

If under extreme circumstances you have had to leave and have arranged for a company to come onto campus to pack your belongings after you have left, you will need to email the Accommodation Office with at least 5 working days notice. 

In the email you should include:

  • Your name 
  • Student number
  • Campus address 
  • Your contact number
  • Name of the company collecting your items
  • The date they are coming.

If you withdraw or intermit from University of Kent, you will be released from the Accommodation Agreement when your School has notified the Accommodation Office (and Pier Quays if you live in Medway and booked your accommodation directly through the University rather than Unite Students) in writing of your changed status and you have cleared your room and checked out at the relevant reception. You also need to advise the Accommodation Office (and Pier Quays if you live in Medway) in writing in advance that you are leaving.

If you live in Pier Quays and booked your room through Unite Students you will need to contact them direct to discuss further and find out what procedure you need to follow.

Question not answered here?

Let us know! We're always adding new questions so just get in touch if you haven't found the answers you need here. 

Covid-19 queries: Try our Coronavirus FAQ pages for specific information including self-isolation.

Canterbury: Some of the answers to our most commonly asked FAQs can be found on one of these pages: Living on CampusArrivals, or Application Timeline. Otherwise just contact us

Medway: Try our Pier Quays pageApplication TimelineLiving in Pier Quays or our Arrivals page before getting in touch directly with Unite Students.

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