Living on-campus

Living on the Canterbury campus is a great way to get the full student experience. You can learn to become more independent, make lifelong friends and you'll be close to what's going on.

Make the most of campus live by making friends and meeting new people. Time away from your books also helps to maintain a healthy life balance and can really benefit your studies. See our Canterbury campus page for more information on food and drink, social life, nightlife and the Templeman library.

You can also take a look at our transport pages for maps and directions, parking information and walking/cycling routes at the Canterbury campus.

Please refer to the important information and documents you will need to read regarding your campus accommodation. You can also find a copy of your Accommodation Agreement through your accommodation portal

Life on the Canterbury campus

Room moves/swaps

Due to the Covid-19 pandemic room moves will no longer be facilitated. As your new ‘households’ have been formed, only essential moves will be allowed. 

This will be reviewed on an individual case basis by either the Head of College Life or Accommodation Office as appropriate.

All room moves must be authorised by the Accommodation Office beforehand. 

Food and drink

We have a wide variety of restaurants, bars, shops and cafes across the Canterbury campus. See the Catering website for menus, opening times and more information.

Flex Catering Package

Do you want to live in self-catered accommodation but you're worried about cooking all your meals? The Flex Catering Package could be the answer. It is open to all students that live on or off campus, and offers an enormous amount of flexibility as well as a huge discount by paying in advance. 

See the Flex Catering Package website for full information.

The KentOne card

This multi-functional card is University of Kent ID for both staff and students. It enables you to access the Templeman Library, borrow books and use self-service machines, become a member of Kent Sport, purchase items at Blackwell’s on the Canterbury campus and offers access to specific areas of the University.

It's also a quick, easy and safe way to buy food and drink from our award winning catering outlets on both the Canterbury and Medway campuses. Every time you use it we give you a 10% discount at the till.

Where can I use my KentOne card?
Chicken katsu curry from the Dolche Vita menu

Dolche Vita is in Keynes College and boasts an extensive menu from around the world  

Kent Sport membership

All first-year undergraduate students as well as undergraduate and postgraduate Canterbury campus residential students will receive a Premium Plus sports membership with Kent Sport for the academic year. This includes: 

  • Unlimited gym, fitness and dance classes
  • UNIversal gym membership
  • Club training and BUCS entry
  • Intramural sports
  • Discounted fitness services such as physiotherapy and personal training 
  • Free bike hire from Cycle Hub
  • Seven days advance bookings 

Find out more about your membership at Kent Sport

Netball match with male and female participants

Housekeeping information

When you live on-campus, it's your responsibility to keep your accommodation clean.  We recommend you agree a cleaning rota with your neighbours so that everyone does their fair share and your maintain a healthy and hygienic living environment.

Our housekeepers are always available to offer support. Just pop in to your local Housekeeping Office for any help and advice.

Housekeeping information

Laundry facilities

Our laundry facilities are available seven days per week. There is a self-service launderette available in all residential areas, open from 7am until 10pm.

Machines must be paid for electronically via the free Circuit Laundry App or by using a Circuit Laundry Top Up Card (which can be purchased from vending machines in Nickle Court Laundry, Turing College Laundry and outside Keynes College Reception).

To avoid over crowding in the laundry room always check online which machines are free, and how long you have left on your cycle using Circuit View which allows you to check the status of all machines without leaving your room!  

General enquiries: 01422 820360 or 0800 032 0070, Monday to Friday, 8.30am to 5pm.

Queries about laundry cards, top-up enquiries, machine faults and breakdowns: 01442 820026, Monday to Friday, 8.30am to 5pm; Saturday 8.30am to 3pm; Sunday 8.30am to 1pm.

An introduction to circuit on-site launderettes

An introduction to circuit on-site launderettes

Reporting repairs and defects

If you have any maintenance defects or other problems with your accommodation – please report them at the earliest opportunity using our online defect reporting system. In the case of an emergency during work hours (08.00 to 16.00), please contact the Estates Customer Services on 01227 816666 (or ext. 16666). If you have an emergency outside of this time please contact Campus Security on 01227 823300.

If you wish to report a repair in Woolf College take a look at our handy guide (PDF 685KB).

If you do make an emergency report directly with Campus Security, please ensure you also report it using the online defect reporting system. The repair can then be followed up and completed by University maintenance.

Please note, due to the current Covid situation, you may be asked to leave your accommodation while the fault is being assessed/repair work is carried out by the appropriate university department e.g. Housekeeping Handyperson or Estates personnel. 

Report a defect online

Response times for defect reports

We have different response times based on the nature of your report defect. Maintenance work takes place between 08.00 and 16.00, Monday to Friday. Therefore, if you have an emergency outside of this time please contact Campus Security

Emergencies – within one hour

  • Floods (either from pipework or leaking roofs)
  • Glazing (where security of safety is compromised)
  • Electrical shutdown of a building
  • People trapped in a lift
  • Gas leaks
  • Fire alarms
  • Serious Trip Hazards
  • Bare electrical cables

Urgent – within 24 hours

  • No heating
  • No water
  • Lighting (where it provides the only illumination in an area)
  • Lights on staircases
  • No hot water
  • Shower not working (where it is the only one in a house)
  • Localised electrical failure
  • Security lighting
  • Blocked toilets and drains
  • Lifts out of action
  • Corridor lights
  • Removal of graffiti

Routine – within five working days

  • Lighting (where it is one of a number in an area)
  • External Lighting
  • Door closers
  • Unable to open windows
  • Tiling to showers

Scheduled – within 20 working days

  • All other maintenance items required

Planned – by agreed date

  • All other planned maintenance requests

Where repair or maintenance work is necessary due to damages caused by residents or their guests, residents will be notified of the total costs and charges for any repair as soon as practicably possible and these charges will be added to your student account with the University.

In Woolf College and Turing and Keynes flats and houses, more complex repairs are carried out by The University of Kent partners, UPP (University Partnership Programme) staff. There may be delays with more complex repairs as these buildings are not owned by the University

In other University buildings routine repairs are initially investigated and minor repairs carried out where appropriate by a Caretaker from the Housekeeping service. The caretaker will then ask for more specialist repairs to be undertaken by University Estates and Maintenance staff. 

In addition, external approved contractors may also need to access buildings on occasion to carry out specific specialist repairs.

Furniture/items in my accommodation

See below for what furniture/items are already in your accommodation. All included items should be left as found upon your arrival and remain in your accommodation when you move out. 

All rooms are provided with the following items:

  • Bed with mattress, mattress protector and one pillow (no pillow in Woolf College).
  • Ample storage space
  • Desk and desk chair
  • Notice board
  • En-suite rooms include: shower, toilet, basin and mirror

Self-catered kitchens include:

  • Cooker with oven and hobs
  • Sink with drainer
  • Fridge freezer/s
  • Dining table and chairs
  • Microwave
  • Kettle
  • Iron and ironing board
  • Mop and bucket
  • Broom, dust pan and brush
  • Vacuum cleaner
  • Cleaning products by InnuScience (see more information on Housekeeping)

Part-catered kitchenettes include:

  • Sink with drainer
  • Fridge 
  • Microwave
  • Kettle
  • Iron and ironing board
  • Mop and bucket
  • Broom, dust pan and brush
  • Vacuum cleaner
  • Cleaning products by InnuScience (see more information on Housekeeping)

Please also refer to the Accommodation Handbook page 12 for items that are prohibited in your accommodation.  

If you are wondering what you should bring then take a look at this handy packing checklist (PDF 226KB) for inspiration! Our top tip? Check your room's bed size before ordering anything! 

College life

All our accommodation on campus belongs to one of seven colleges. The Colleges and Community Life Team can offer advice, help and support on a variety of topics on University life. 

 They are led by the Head of Colleges and Community Life and also work closely with the Student Conduct and Complaint's Office who help enforce University regulations and discipline in relation to non-academic matters as well as investigate student complaints.

There are also College Life Assistants (CLA) on campus, typically postgraduate students who live in the college and can offer advice and support.  

Find out more about the College Life and Community Team on their webpages.

Mobile Signal

Finding out which mobile phone provider has the best service can be tricky, however this online checker tool from Ofcom shows the coverage of 3, EE, O2 and Vodafone across not only each college on campus but also Canterbury and the UK. The same site also evaluates which Wi-Fi speeds are available in the area too.

Going home for the holidays

There are two vacation periods during the academic year - Spring and Winter which you may want to return home for.

Before you leave we ask that you:

  • Remove all rubbish from your accommodation, kitchen and bins.
  • Turn off all electrical items and lights (but not the fridge!) 
  • Dispose of or take with you any perishable foods
  • Collect any mail/parcels from your letterbox/reception
  • Close your windows, leaving the vent open 
  • Check that all your doors are locked before you leave
  • If you live in part-catered accommodation where you are required to move out for one or both vacations, please return your fob to reception when leaving (using the drop box out if out of hours), you can then collect them upon your return.  
  • If you are leaving to go somewhere that will require you to self-isolate on your return, please factor this into your departure/arrival dates and read Kent's webpages about self-isolating.

In case another lockdown or unexpected event delays your return, we also recommend taking all your important items with you. Remember, items left in communal areas are not covered by your standard room insurance, so you may wish to move items into your bedroom where they can be secured during your absence.  You may also wish to box/ pack any items you are leaving behind so that they can be easily collected at a later date if necessary. 

Specific information is available about leaving your accommodation for the 2020 winter vacation. Please see our Christmas travel and vacation arrangements webpage.

Please follow the Coronavirus safer travel guidance for passengers where applicable and we wish you a safe trip home

Support and wellbeing

We do everything we can to ensure you have a positive university experience.

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