Home at Halls is secure – just like any other online Kent service, you’ll need to use your Kent email address to log in.
The first time you login and use Home at Halls you will need to use the login link emailed to you by the Accommodation Team. This is because the link will contain information specific to you which the app needs the first time you use it. After this, you can login and use the app/online pages as usual.
Can I access Home at Halls without using the app?
Yes, Home at Halls is also available online. With the exception of live updates and notifications, you'll have all the same functionality.
I arrived in September 2021. When can I download the app?
We emailed our September 2021 arrivals on Wednesday 15 September to let them know they could now access Home at Halls. If you have arrived after the Arrivals period we will email you within a week of your arrival.
I'm having a problem with the app who should I contact?
If you cannot report a defect using the app, please try using the Home at Halls online pages or visit your college reception. If you have an emergency defect you should report this to reception (or Security if out of hours) at the earliest opportunity. More information about defect reporting is available online.
If you are having difficulties with the app, take a screenshot of the problem (if possible) along with any details and email firstname.lastname@example.org who will be able to help.