Receptions are situated in each of our accommodation areas, and are manned by staff who have a wealth of knowledge about our accommodation and the Canterbury campus.
Your college reception is where you will collect your keys/fob when you first arrive and where you'll return them to before you leave. You can go to receptions to collect mail, to regain access to you room if you lose your fob, for general queries and signposting or for basic first aid. During the summer vacation our receptionists are also responsible for checking-in/out and assisting B&B guests.
Check your college reception opening hours (including any altered hours) below.
Sometimes our receptions may need to open at different times due to unforeseen circumstances, bank holidays, arrivals or during the vacation periods.
All receptions will be CLOSED on Thursday 2 and Friday 3 June for the Bank Holiday.
Please see information below on each reception. If you cannot reach an open reception outside of these hours and you require assistance please contact Campus Security.
Whether you are expecting a letter from home, your latest Amazon order or something else, it is important to know how to collect your mail while living on campus.
When ordering items you should:
If you wish to send an item, you can visit the Estates Post Room to purchase stamps and send letters or parcels.
Don't forget you'll also need to update your delivery address or get your mail redirected when you move out (even if it's just for summer) to ensure your mail continues to reach you as we can't accept mail for students not currently residing on campus.
Always lock your door when leaving, but remember sometimes the door will auto-lock so always keep your fob with you (even if popping to the kitchen) to prevent lockouts.
If you do lock yourself out, or lose your fob, go straight to your college reception. They can issue you a temporary access card so you can get back in your room. If you don't have your KentOne Card you'll be asked some security questions to check that you are the student living in that room (note temporary access cards can't be given to anyone other than the room occupant).
If you are locked out after reception hours contact Campus Security on +44 (0)1227 823300.
You have 24 hours to return an access card to reception for a lockout, and one week to return it if you have lost your fob to give you time to find it. Issuing a card is free, but if you do not return a temporary access card by the agreed date you will will be charged for its replacement. These are charged at the purchasing cost, so the fee will vary depending on the type of key or fob you have. You can check the cost for replacing your key/fob at reception or online by checking our fob charge sheet (PDF 92KB). Please note that when a new fob is created your old one is automatically overwritten and will no longer work, so should you find your original fob at a later date this cannot be re-activated or refunded.
There's lots to see and do during Arrivals - make sure you have all you need to settle into your new home.
Find out what you need to do before leaving your accommodation for vacations or at the end of the year.
If you encounter a defect in your room you can report it immediately online using the Home at Halls app.
Each college has it's own housekeeping team and office you can visit for any cleaning questions.