Support for students who are self-isolating

If you are self-isolating because you have Covid-19 symptoms or have tested positive for Covid-19, this guide is for you.

Firstly - do you feel okay?

Are you and your housemates physically well? It is very important you look after yourselves and stay as healthy as you can during this time.  

If you have any concerns, the University has a Nursing Service on the Canterbury campus which provides a 24/7 service to our students, so you can contact them anytime if you are worried. 

For those of you with existing medical conditions, most chemists now offer a delivery service.

Helping with the basics

Food and shopping

Many major supermarkets provide delivery or click and collect services – below are some sites you might find useful: MorrisonsASDATesco and Iceland.

You can also use Deliveroo or Uber Eats to get a variety of items delivered quickly.

If you are based at Pier Quays in Medway, please contact your team at Pier Quays if you require support with shopping and medicine deliveries.

Please remember that if you use a shared kitchen, a kitchen rota is available to download so you can book time in your shared space. Please make sure you clean shared spaces thoroughly before and after you have used them.      

Laundry, bedding and cleaning

If you need clean clothes or fresh bedding, Pressing Matters offers a laundry collection, wash and delivery service for campus residents. 

You should already have lots of cleaning materials in your accommodation. If you need more, contact your local housekeeping team

Parcels and mail

All parcels will be held safely by your reception team until you finish self-isolating and you are able to collect them yourself. See reception opening hours and contact details.

During an emergency

In the event of a fire evacuation, please use a face covering, evacuate the building and stand apart from other students at the muster point.  Directions to the muster point are located on the back of your bedroom door.   

If you have an urgent fault in your accommodation or you need out-of-hours or emergency assistance, call Campus Security on +44 (0)1227 823300 (for emergencies only, call +44 (0)1227 823333), or you can email our Security team.  Please let Campus Security know that you are self-isolating if/when you call them.    

If a member of Housekeeping, Estates maintenance or Campus Security needs to come into your accommodation, please make sure you tell them you are self-isolating.

Your wellbeing

Advice and Support

We appreciate you or your housemates may find your time in self-isolation difficult. It is important you take care of yourselves, looking after your mental health and wellbeing. 

It is natural if some of you feel anxious or disconnected from your friends and fellow students. We are here to support you however we can during what may be a challenging time.  

Our College and Community Life Team is your first port of call for information and advice during self-isolation. They can offer support and let you know about online events you may wish to join. 

For those of you needing more specialist support, the University has a range of different avenues available to you. Our Student Support and Wellbeing Service can provide free confidential counselling, mental health support and specialist disability support. You can make an appointment by telephone or email. 

The University Nursing Service on the Canterbury campus is available to all students and staff and is staffed 24 hours a day during term time by registered nurses. 

Supporting your studies

We understand you might be concerned about missing teaching time while you self-isolate. Please be assured we will do all we can to get you the support you need.  

If you are self-isolating, please complete this online reporting form and review the information. Once you complete this form, your school will automatically be notified so you don’t need to worry.  

Your school will then be in touch to discuss how they can best support you during your self-isolation. 

We understand academic concerns are high for students in self-isolation. The information you complete on our online reporting form will be held on record by our Student Services team. It will stand as formal evidence in any subsequent mitigation request, if you feel your academic assessment may have been affected by self-isolation.  

It is important, however, that you let your school know as soon as possible if you have any academic concerns. They will want to discuss and offer you appropriate adjustments to mitigate impact on your studies during this time, wherever possible.

Please speak with your academic adviser and/or module convenor to find out any support they can offer. Your academic adviser can help you plan for your time in isolation, ensuring that you stay on track.  

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