Emergency Support

Emergency support contacts from the University and external providers.

Emergency services:

If you are in danger or in need of urgent medical care or attention, please call 999 immediately and ask for an ambulance/police.

On-campus emergency:

Campus Security staff are on duty 24 hours per day, 365 days per year and can always be contacted on their emergency number: 01227 823333

Urgent support from Student Support and Wellbeing

If you feel you need urgent support from our team from Monday to Friday 9am - 5pm, please phone on 01227 823158 for the Canterbury campus or 01634 888474 for Medway or email KentSSW@kent.ac.uk or MedwaySSW@kent.ac.uk and ask for urgent mental health support. 

Spectrum Life - 24/7 phone and text support

Spectrum Life - 24/7 phone and text support

If you or a friend need emergency in the moment support but can't wait for an appointment with Student Support and Wellbeing, our external partners Spectrum Life can offer you online, text and telephone support from qualified counsellors and mental health professionals.  

Spectrum will work with you in getting initial support and help, and the University Student Support and Wellbeing teams will contact you on the next working day.

Telephone: 0800 0318227 and press option 1, or Text/WhatsApp ‘Hi’ to: +44(0)7418 360780

Togetherall - free online support

For 24/7 free online support from peers and trained professionals, all Kent students can access Togetherall.

24/7 emergency support from external providers

  • For mental health support, including in a crisis, you can contact the UK numbers below to reach Urgent Mental Health Helpline, an NHS service run by trained professionals: 24/7 Contact Centre – 0800 783 9111
  • For expert information to help you through the challenges of coronavirus from Student Minds, check out the Student Space website which provides advice, as well as telephone, email, webchat and text support.

  • If you're having a difficult time and want to talk to someone, you can call the Samaritans free on 116 123, or email jo@samaritans.org
  • If you would prefer to receive support via text message, Shout is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope, simply text 85258.

Would you like a visual guide to support available on Canterbury and Medway campuses?

Take a look at our visual guide for images and maps showing which support you can access whenever and wherever you need.

NHS 111

  • NHS 111 is the NHS urgent help advice line. It’s fast, easy and free. Call 111 when you need medical help fast but it’s not a 999 emergency. 

Canterbury Campus Nursing Services

Nursing Services is located in the Banking Hall (Next to Security, CT2 7NQ) and is available to students for support, advice, treatment of minor illnesses and injury, and contraceptive advice. 

Opening Times

  • Monday to Friday Walk in 7am to 10am 
  • Appointments 10am to 5pm
  • Walk in 5pm to midnight
  • Weekends Walk in 7am to midnight

Midnight to 7am is for emergencies only, however you can access the nurse by calling campus security on 01227 823300 who will then contact the nurse on your behalf.  

Medway Campus Nursing Services

You should register with a local doctor near to your accommodation in order to receive treatment under the National Health Service (NHS): Find your nearest NHS Surgery.

The nearest hospital with A&E services is Medway Maritime Hospital.

Medway Maritime Hospital 
Windmill Road 
Telephone: 01634 830000

University Medical Centre

  • The University Medical Centre is an NHS general practice based on the University of Kent Canterbury campus, Giles Lane, Canterbury 
  • Phone: 01227 469333 Out of hours emergency: (NHS) dial 111. 


  • National telephone: 116 123 (this number is free to call) 
  • Email Samaritans: jo@samaritans.org (UK and ROI) 


Samaritans Canterbury, 32 Northgate, Canterbury, Kent, CT1 1BL 


Samaritans Medway, Priory Road, Strood, Rochester,  ME2 2EG 

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