You should aim to arrive at Pier Quays for the start of your contract date. For most students, this will either be Monday 8 or Thursday 11 January 2024 and for Oxford International students this will be for Saturday 6 January 2024.
As Pier Quays is managed by Unite Students you'll be asked to download the free My Unite app on your phone before you arrive.
Through this app you will receive further information about how to collect your keys/fob from reception and unload your car.
You will need to show one form of official ID (such as your driving licence or passport) to collect your keys/fob. Don't forget you will also have needed to have paid your first rent instalment before any keys/fobs will be issued.
It's also a good idea to return all your signed guarantor forms with proof of address and two passport photos before you arrive to avoid any delays in accessing your room.
You don't need your KentOne card (your student ID) to collect your keys but you can collect this from the Medway Student Administration reception 48 hours after receiving your registration confirmation email.
Quotation
Don't be shy about asking questions, no matter how stupid they might seem, because everyone is extremely friendly
Other essential info
When is Pier Quays reception open?
Reception is open Monday -Sunday from 07:00 to 22:00.
Is there parking available?
Unfortunately, there is only limited parking available at Pier Quays meaning you will only be able to unload your vehicle and park on-site during your arrival slot period.
Arriving late or outside reception hours?
If you expect to arrive outside normal hours, please contact Pier Quays in advance to ensure your keys are available to collect.
Have a question not answered here?
Check our Accommodation FAQ page for further information or contact us.
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What to expect
Unite's student vlogger Emmy shares her advice and experiences about getting ready for university life.
You can also find out more about arriving at Pier Quays and what you need to know about check-in on Unite Students' welcome page.
It can be tough knowing what to bring with you, but there's a lot already included in your kitchen and rooms so be sure to check what's already included in your accommodation to make sure you don't double up on anything.
To get you started and help you settle in, we recommend packing the following:
Bedding: duvet, duvet covers and sheets
Towels and tea towels
Enough pots, pans, mugs, glasses, and food storage containers to get you started (you can always buy anything else you need after you've arrived).
Laptop, memory sticks, music, headphones and some stationary
Alarm clock (if you don't use your phone!)
Hairdryer
Clothes airer/coat hangers
We also asked some current students to share their insights into what to pack. When you accept your accommodation agreement you'll also be given the chance to select any 'add-ons'. Here you can purchase any essential items you may need to be be delivered direct to Pier Quays for when you arrive.
Quotation
Don't bring too much stuff but make sure you're going to be happy to live in the room you rent in terms of decoration
Unite Students
Pier Quays is managed by Unite Students, and their website has lots of information available ranging from the specifics of living in student accommodation in their Help and Advice pages to the student advice section in their Common Room.
You'll need to download the MyUnite app which is where you can book your arrival slot, report any maintenance defects in your room and talk to your flat mates.
