Please see FAQs and advice relating to specific coronavirus accommodation queries.

We regularly update these pages, but please note the advice on this page may change, particularly if there are changes to the law.

We have also produced an Accommodation Coronavirus policy for students living on the Canterbury campus and our general Accommodation FAQs are also available online

International students and self-isolation accommodation

If you are travelling to the UK from another country you may need to quarantine for 10 days on your arrival in accordance with Government guidelines.

You may also need to take a coronavirus test on day 2 and day 8 of quarantining and follow the national lockdown rules.

Specific rules apply to any students arriving from Red List country including quarantining in a managed hotel. Unfortunately the University self-isolation accommodation is not suitable for this purpose, but we do have a support package in place to reimburse these costs.  

Further information about  travel to the UK from another country is available on the International page

Always check current government guidance before travelling.

If you intend to complete your quarantine period on campus, please complete this webform which contains lots of information and will inform the Self-Isolation Team about your plans.

The Self-Isolation Team will send pre-arrival information to you, including where to arrive and what you will expect on arriving at the University of Kent. If you have any further concerns after receiving this message the Self-Isolation Team are available via email.

Always check current government guidance before travelling.

If you arriving from a country on the government's red  list you will need to quarantine for 10 days in a managed quarantine hotel.  

Unfortunately the University's accommodation is not suitable for this purpose, however we do have a support package in place to help reimburse your quarantine costs. In addition to our information page you should read the government advice available above to understand how it will apply to you. 

If you hold a 2021-22 accommodation agreement with the University of Kent on the Canterbury campus you can complete your quarantine on campus if necessary (providing you are not travelling from a red list country). You will not be charged extra for this with your accommodation charges starting on the first day of your accommodation agreement (typically 18 September).

If you have an off-campus accommodation agreement, you should speak to your accommodation provider to see what support and concessions they are able to make for you.

Students residing in Pier Quays can self-isolate in their permanent room  if necessary (providing you are not travelling from a red list country). Just contact the team at Unite to let them know about your arrival.  

No, If you hold an accommodation agreement in Pier Quays, Medway you will be able to self-isolate in your accommodation and will not need to pay extra for this.  

You can arrive on campus at any time, 24 hours a day.  Depending on your arrival time, you will pick up your key from the relevant college reception your accommodation is located in.

Canterbury: If you arrive outside of reception opening hours, Campus Security will give you your key. You can use the intercom system located outside the reception to contact Campus Security, who will come to your assistance as soon as possible.

Medway: If you expect to arrive outside normal hours, please contact Pier Quays in advance to ensure your keys are available to collect. 

No, you will need to provide your own bedding and kitchen equipment. 

For details on how to pre-order bedding, kitchen and other accommodation items, please see information on our third party provider UniKitOut. You can pre-order items to be sent to your permanent campus accommodation for your arrival.  

Canterbury: If you live in self catered accommodation, you can order food shopping online to be delivered to your address. You will be sent details on how to order your food online by the Self-Isolation Team.  

If you live in part-catered Canterbury campus accommodation (Eliot College, Becket Court or Keynes College Blocks F,G,H,I) you will have daily food deliveries which you can order in advance from a choice of dishes.  All dietary requirements will be catered for.  Further details of this will be emailed to you prior to your arrival.

Medway: You can order food shopping online to be delivered to your address, during Pier Quay's reception opening hours.

Yes, we will arrange for these to be delivered to your flat while you are isolating.  We will email you once the test have been delivered to ensure you have received them.  

Canterbury: Yes. Your self-isolation accommodation will be provided with cleaning materials free of charge and support on how to use them.

Flats will be supplied with a kitchen usage rota so you can plan your time in the shared space with other students while maintaining distance from one another. You will be expected to tidy and clean up after yourselves in this shared space.

Medway: No additional cleaning supplies will be available within self-isolation accommodation.

We understand this is a worrying time for many of our students. The University’s Student Support and Wellbeing Team is on hand to offer free support to all students experiencing distress arising from psychological, emotional or mental health issues. Take a look at our self-isolating student support page for more information on what is available. 

If anyone shows symptoms of COVID-19, the whole household must follow government guidance on self-isolation. The COVID Support Team will communicate with all of the household members as to what they must do during this time. 

Please refer to the University procedure if experiencing symptoms of Covid-19

We understand how important it is for you to receive your mail during this time, however please do not visit reception during your self-isolation period. 

Receptions will be aware if you are self-isolating and will hold your mail until your 10 days have ended so you can collect any parcels when it is safe. You may receive collection reminder emails, but these are automatically generated by our parcel processing software and you can ignore them during this period. 

If you have ordered an item you need urgently there are two things you can do. Either let us know and we will try to arrange for a student helper to deliver your item, or you can designate a non-isolating student to sign and collect the parcel for you, however they can only deliver to your flat/corridor and maintain distance. To do this you will need to provide written consent by emailing your reception from your Kent email account, including both your full names, student numbers, and which parcel they will be collecting. 

Updated 26 February:  The government has introduced a test to release for international travel scheme

This is a voluntary scheme and you are under no obligation to take part.

Under the scheme you can choose to pay for a private COVID-19 test. The earliest you can take the test is 5 days into your quarantine period. If you receive a negative result you will no longer have to quarantine, however you should still complete your Covid-19 test on or after day 8 of your quarantine. 

There is a list of private providers able to offer Test to Release Covid tests.    

The scheme applies to those self-isolating in England only.

If you chose to opt in to the scheme, please email the self-isolation team to let them know.

Please contact the Self-Isolation Team for help, advice and guidance on self-isolation accommodation.

Living in our accommodation

Yes. University accommodation both on the Canterbury campus and at Pier Quays in Medway is open and has remained open throughout the pandemic.

We are currently revising our Covid-19 measures on our campuses and waiting for some further Government health and safety guidance to be published.

Although all social distancing requirements will be removed meaning that you can invite friends over, the resulting changes to campus lay-outs and signage will take time to implement. During this transition period, students should follow existing rules and signage, where still in place.

Additionally, in line with Government guidance, we recommend face coverings continue to be worn in crowded and enclosed spaces, and where possible natural ventilation should be increased by keeping doors and windows open especially in your own accommodation when you have visitors.

As long as you are symptom-free, please get tested regularly - you should be tested twice a week if you are using campus facilities.

Latest information from the University on campus safety measures are available online.

It is your responsibility (along with your housemates) to keep your accommodation clean. However we have a Housekeeping Team in every college who will help support you with advice as well as provide a deep clean once in the Autumn and Spring terms. To help you keep your accommodation clean we provide all Canterbury campus accommodation with cleaning equipment including InnuScience cleaning products and microfibre cloths. 

See more information and advice on housekeeping from our team.

The Accommodation Office in Tanglewood is open as usual, however to allow for social distancing we still encourage students to contact via telephone or email where possible where we are working hard to respond to all enquiries. 

Our College Receptions are also open but currently on a reduced hours rota. All updated opening hours are available online.

Yes, you can still report a defect in your room in the normal way via Estate's online defect reporting system.

The only difference is that you may be asked to leave your accommodation while the fault is being assessed/repair work is carried out by the appropriate university department e.g. Housekeeping Handyperson or Estates personnel to allow for social distancing. 

Find out how to report a fault on our living on campus page.

The information regarding who needs to self-isolate has changed. please see the Government guidance to assess your own situation. We also have additional guidance online

If you have any questions, please contact

We are working closely with local partners, including the Police and local councils, who are responsible for managing the community’s adherence to Government guidelines concerning Coronavirus, as well as the University College Life team. 

We have developed a COVID-19 Code of Conduct for Students and Staff, which outlines the expected behaviours both on and off campus. 

I have a question not answered here.

If you have a general question about living in our accommodation on campus or at Pier Quays please see our general Accommodation FAQs.

If you have a COVID related query about living on campus or another question that has not been answered here please contact us.

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