School of Music and Fine Art

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Appeals and complaints

Appeals against recommendations of Boards of Examiners
Appeals from students taking taught programmes of study against recommendations of Boards of Examiners will be considered in the following circumstances only:
(i) where there is reasonable ground supported by objective evidence to believe that
there has been administrative, procedural or clerical error which affected the
recommendation of the Board of Examiners; or
(ii) where there is evidence of illness or other misfortune such as to cause exceptional interference with academic performance and which the student was, for good reason, unable to submit by the published deadline; or
(iii) where evidence relating to illness or other misfortune submitted under concessions procedures within the prescribed time limit was not properly considered by the Board of Examiners.

 

Students may not appeal against the academic judgement of the examiners. Appeals against the recommendations of Boards of Examiners will not be considered if they are received more than 21 days from the date of the publication of assessment results.

 

In all cases, appeals must be submitted to the appropriate Faculty Office and will be considered only where:

 

Submitted by means of the Appeal Form; accompanied by a letter explaining in full the grounds for the appeal and the remedial action sought from the Board of Examiners; providing all necessary documentary evidence substantiating the grounds of the appeal; submitted within the applicable deadline.

 

You are advised to refer to the full guidance and procedures on submitting concessionary applications, which is set out in Annex 9 of the Credit Framework.

 

Appeals to the Senate Academic Review Committee (SARC)
If a student’s academic appeal to their Faculty has been rejected or the student does not receive his/her desired outcome, the student has the right to appeal to the Senate Academic Review Committee. Students have 21 days within which to submit an appeal to SARC following the conclusion of their appeal by the Faculty.

 

Note that SARC will consider only whether the original appeal to the Faculty was conducted properly and fairly.

 

The full procedures and SARC appeal submission form are here (at the bottom of the page).

 

Complaints
All University of Kent students are entitled to receive competent teaching. Should you have a problem during any module, you should be able to sort it out straight away by talking to your lecturer.

 

It does occasionally happen that there are more serious grounds for dissatisfaction. If you feel that the basic requirements of good teaching are not being met, or that there are other issues relating to a module or lecturer the matter should be raised immediately. In most cases, it will be possible to resolve problems by raising them with a student representative or module convenor.

 

If you remain dissatisfied, having raised the matter informally, you may wish to make a formal complaint. The complaints procedure is outlined in section 6 of the Student Charter and you are advised to refer to this prior to lodging a formal complaint.

 

The procedure for complaints on non-academic matters is also covered in section 6 of the Student Charter.

 

 

School of Music and Fine Art - © University of Kent

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Last Updated: 23/09/2013