Internet in your campus accommodation

Use the wired internet as well as Wi-Fi in your Canterbury accommodation. It’s faster and more reliable than Wi-Fi which can be affected by interference.

You have wired internet and Wi-Fi (eduroam) in your Canterbury accommodation. Wi-Fi works in your room and across campus (don't use WiFi Guest, it's for visitors).

Don’t use a wireless router or mobile hotspot; this can affect your neighbours' signal.

Connect a PC/laptop/Mac

Use an Ethernet cable to setup Wi-Fi and wired internet

If you don't have an Ethernet cable and can't get your PC online, follow these manual instructions to setup Wi-Fi.  

If you do have a cable:

  1. Connect your PC or laptop to the wall socket using a network / Ethernet cable. In some rooms there are two Ethernet sockets: if one of them doesn't work try the other one. If both don't work, contact us.

    If you would like the second socket in your room to be activated, contact us and we'll look at whether this can be done.

  2. Open a web browser: it should automatically go to our internet setup tool. If not, go to 
  3. Download, run and follow the process on screen. It sets up both your wired and Wi-Fi connection
  4. Log in:
  • Enter your Kent IT Account username followed by
  • Once done, you should get a working wired connection and automatically join eduroam (campus Wi-Fi) when you disconnect the wire.

Problem with your wall socket? Cable doesn't fit into your laptop? Any connection problems, contact IT & Library Support Desk.

Connect a mobile or tablet

University Wi-Fi - eduroam - works in your bedroom and in all campus buildings.

Set up your Wi-Fi connection from each device

1. Run this setup tool on each device; it adds the required Wi-Fi settings for you.

2. Log into eduroam

  • Enter your username in this format: your Kent IT Account username followed by
  • For example, username abc1 would enter
  • Retrieve your IT Account details if you've forgotten them

Problems setting up Wi-Fi?

If you can't use the setup tool:


If you have a printer you’ll need to connect it to your PC or laptop with a cable as it can't use our Wi-Fi network.

Remember to turn Wi-Fi off on the printer. Even though your printer can’t use our Wi-Fi network, leaving it on can slow down the Wi-Fi signal in your room.

Smart TVs and streaming

Smart TVs

You need to register your TV with us if you want to use it online. Once it’s registered, you can plug it into the wired internet using an Ethernet cable.

To register your TV:

  • Note down its wired MAC address: find this in your TV’s settings menu
  • Go online from any device to register your TV here

Smart speakers and streaming devices

Smart speakers like Amazon Echo, Google Home will only work if they can use the wired network. The same is true for streaming devices such as Firestick and Chromecast. 

If it has a wired connection, find the MAC address and register it here.


You can play multiplayer games with others in Canterbury campus bedrooms, and use online services like Xbox Live.

Most major games consoles will work online if you plug in an Ethernet cable and follow the steps below. Nintendo consoles will need a LAN adapter as they don't have one built in and will not connect eduroam WiFi.

To connect

From your campus bedroom you need to:

In some rooms there are two Ethernet sockets on the wall. Contact us if your second socket doesn't work, as it might need to be switched on.

Service restrictions:

  • We can't offer support for using your console on the network; we will register your console on a best-efforts basis.
  • Some services are restricted for security reasons.

Connection speed

For the fastest and most reliable connection, use the wired internet in your room.

Campus Wi-Fi should be faster than home broadband. If you don't think it is read these Wi-Fi speed tips.

Don't use a wireless router as it can affect the Wi-Fi speed for all your neighbours.

What you can access

Services available from your bedroom

  • The internet, including outgoing TCP and UDP connections
  • Some phone services, including Skype (see restrictions noted below)
  • TV and radio streaming and catch-up services
  • University IT resources such as your files and student printers

We may occasionally withdraw services at short notice for security purposes.

Some services restricted for security reasons.


Find out all the ways you can get in touch:

More IT and Library services

Library and IT

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