Wi-Fi coverage and speed

You can pick up the eduroam signal in all buildings at Canterbury, including campus accommodation, and some areas outside. Medway, Tonbridge and Brussels offer eduroam too.

Are you getting a good eduroam signal?

If your eduroam connection fails, drops off, or is slow, these steps can help:

  1. Plug in when you can! The wired network is likely to be faster; use a network cable in Canterbury campus accommodation.
  2. Turn Wi-Fi off and on again to make sure you're getting the strongest signal.
  3. Check your Wi-Fi settings to make sure you’re not using WiFi Guest.
  4. Did you add @kent.ac.uk to your username in your eduroam Wi-Fi settings?
  5. Can you turn something off? Microwaves, bluetooth devices, wireless speakers, wireless games controllers and other electrical equipment can interfere with Wi-Fi for both you and your neighbours.
  6. If you've turned your phone into a mobile 'hotspot' (also known as 'tethering'), turn this off; it will interfere with eduroam for both you and your neighbours.
  7. Don't try and use your own Wi-Fi router; it's a breach of regulations and can affect everyone else's Wi-Fi!

Report a poor signal

What speed can I expect from eduroam?

The speed you get can vary depending on:

  • how many people are sharing the Wi-Fi around you
  • how much local interference there is
  • whether the website or service you're accessing is busy/running slow for all its users.

This all varies throughout the day - so we can't guarantee a particular speed. Based on speed tests, we expect you to be able to reach an average of 20 Mbps.

Technical detail of our connectivity

We aim to provide a signal strength of -67 dBm with a signal to noise (SNR) of around 25 dB. This should be enough to achieve a good quality data rate.  

Help

Find out all the ways you can get in touch:

Contact us

More IT and Library services

Library and IT

Last updated