Are you getting a good eduroam signal?
If your eduroam connection fails, drops off, or is slow, these steps can help:
- Plug in when you can! The wired network is likely to be faster; use a network cable in Canterbury campus accommodation.
- Turn Wi-Fi off and on again to make sure you're getting the strongest signal.
- Check your Wi-Fi settings to make sure you’re not using WiFi Guest.
- Did you add @kent.ac.uk to your username in your eduroam Wi-Fi settings?
- Can you turn something off? Microwaves, bluetooth devices, wireless speakers, wireless games controllers and other electrical equipment can interfere with Wi-Fi for both you and your neighbours.
- If you've turned your phone into a mobile 'hotspot' (also known as 'tethering'), turn this off; it will interfere with eduroam for both you and your neighbours.
- Don't try and use your own Wi-Fi router; it's a breach of regulations and can affect everyone else's Wi-Fi!
Report a poor signal
Tell us if your signal is consistently poor. We can help!
What speed can I expect from eduroam?
The speed you get can vary depending on:
- how many people are sharing the Wi-Fi around you
- how much local interference there is
- whether the website or service you're accessing is busy/running slow for all its users.
This all varies throughout the day - so we can't guarantee a particular speed. Based on speed tests, we expect you to be able to reach an average of 20 Mbps.
Technical detail of our connectivity
We aim to provide a signal strength of -67 dBm with a signal to noise (SNR) of around 25 dB. This should be enough to achieve a good quality data rate.
Find out all the ways you can get in touch: