Kent IT Account: students and staff

Students and staff: how to manage your Kent IT Account. Help with login problems; find out what you can do with it; find out what happens to your account when you leave.

Your password

If you change your password, you'll need to update your phone/tablet/laptop Wi-Fi and email settings.  

Your username

If your Kent IT Account username was abc1 you would enter your details for the follwing services as shown below.

  • Wi-Fi, email and Microsoft apps: abc1@kent.ac.uk
  • Student PCs / Moodle / SDS / Kent Union: abc1
  • VPN and other off campus access some services: ukc\abc1
  • Medway PCs: ukc\abc1

Login problems

Check you're entering your password correctly: 

  • Is the CAPS LOCK key on or off? 
  • Does your keyboard enter the expected characters if you type text in a document?

Check your username: the required username format for different services varies. It could be: 

  • username
  • username@kent.ac.uk
  • ukc\username

If none of the above works, contact us explaining the steps you've tried.

Not got your IT Account yet?

Students: you need to activate your Kent IT Account before you can use it: only do this if you're new and have not set your password yet.

If you're still applying for a place at Kent report login issues in KentVision.

You get an email telling you when to activate your IT Account, containing your employee number (which you'll need).

  • Not got the email? If your start date is less than a week away, tell your line manager
  • Please activate your account from home before your first day

Most accounts are generated the HR new starter process; your new starter will get an email (see above).

Request an IT Account for temporary staff, visitors, or contractors

About your IT Account

Your IT Account gives you access to services such as email, OneDrive, Teams, network files, campus PCs, printers, software, campus Wi-Fi, Library online resources, Moodle, your timetable and more.

Regulations

By using your IT Account, you are agreeing to abide by these Regulations.    

Help

Find out all the ways you can get in touch:

Contact us
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