Kent IT Account: students and staff

Students and staff: how to manage your Kent IT Account. Help with login problems; find out what you can do with it; find out what happens to your account when you leave.

Your password

If you change your password, you'll need to update your phone/tablet/laptop Wi-Fi and email settings.  

Your username

To log into most Kent services, append your username with

For example, for username abc1 you would enter

If that doesn't work try these formats:

  • abc1
  • ukc\abc1

Login problems

Check you're entering your password correctly: 

  • Is the CAPS LOCK key on or off? 
  • Does your keyboard enter the expected characters if you type text in a document?

Check your username: the required username format for different services varies. It could be: 

  • ukc\username
  • username

If none of the above works, contact us explaining the steps you've tried.

Not got your IT Account yet?

Students: you need to activate your Kent IT Account before you can use it: only do this if you're new and have not set your password yet.

If you're still applying for a place at Kent report login issues in KentVision.

You get an email telling you when to activate your IT Account, containing your employee number (which you'll need).

  • Not got the email? If your start date is less than a week away, tell your line manager
  • Please activate your account from home before your first day

Most accounts are generated the HR new starter process; your new starter will get an email.

Advice for managers:

If you need to request a temporary staff or contactor account, contact Human Resources who will create a non-employee record for them.

About your IT Account

Your IT Account gives you access to services such as email, OneDrive, Teams, network files, campus PCs, printers, software, campus Wi-Fi, Library online resources, Moodle, your timetable and more.


By using your IT Account, you are agreeing to abide by these Regulations.    


Find out all the ways you can get in touch:

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