Retrieve your username

To log into most Kent services, append your username with 

@kent.ac.uk

For example, for username abc1 you would enter abc1@kent.ac.uk

If that doesn't work try these formats:

• abc1
• ukc\abc1

Check you're entering your password correctly: 

• Is the CAPS LOCK key on or off? 
• Does your keyboard enter the expected characters if you type text in a document?

Check your username: the required username format for different services varies. It could be: 

• username@kent.ac.uk
• ukc\username
• username
  

• Is your account temporarily locked?
• Check IT service status to find out if the service is temporarily unavailable
• Your password might have expired - change your password to reactivate your account
• Forgotten your password? Reset your password

If none of the above works, contact us explaining the steps you've tried.

Students: you need to activate your Kent IT Account before you can use it: only do this if you're new and have not set your password yet.

If you're still applying for a place at Kent report login issues in KentVision.

You get an email telling you when to activate your IT Account, containing your employee number (which you'll need).

• Not got the email? If your start date is less than a week away, tell your line manager
• Please activate your account from home before your first day

Most accounts are generated the HR new starter process; your new starter will get an email.

Advice for managers:

• To find your new starter's employee number go to Staff Connect and run the Future starters report
• Find their username and email if you know their employee number
• Email hrsysplan@kent.ac.uk if you can't access the reports
• Apply for resource access (shares, servers and printers) for new staff - but don't do this before their start date, or they'll be able to gain access before their contract starts

If you need to request a temporary staff or contactor account, contact Human Resources who will create a non-employee record for them.

Your IT Account gives you access to services such as email, OneDrive, Teams, network files, campus PCs, printers, software, campus Wi-Fi, Library online resources, Moodle, your timetable and more.

• IT and Library guide for new students
• Staff IT services

• Students: to change the personal email address the University holds for you, update your details in KentVision or you can contact Central Student Administration
• Staff: to change the personal email address the University holds for you, update your details using Staff Connect or you can contact Human Resources