Job Roles - Tourism
Tourism Information Centre Management
Provides information to tourists about local attractions, events and accommodation. Deals with enquiries face to face, by phone, and post.
- EMPLOYERS: mainly local authorities but also national parks, private organisations.
- DEGREE: any degree subject, business, tourism, languages are all helpful.
- TIPS: "Seasonal work is available at many tourist centres. Get experience in shops, hotels, travel agents etc. Gain a good knowledge of the locality in which you wish to work."
Job Profile Prospects.ac.uk
- INVOLVES: Clerical/technical sorting of travel arrangements. Financial & computer work after hours to ensure people & destinations match. Giving advice on travel matters. Marketing holidays & travel. Selling to customers. Meeting targets.
- EMPLOYERS: Large agency chains
- RELATED JOBS: tour guide, retail manager, hotel manager, tourism information centre manager, conference administrator.
- DEGREE: Any degree subject is acceptable - languages, area studies (e.g. European), geography, tourism useful.
- POSTGRADUATE STUDY: not needed for entry.
- TIPS: Try speculative contacts with HQ of travel companies. Stress travel experience/sales /computing skills. Time out for travelling may be advantage for independent travel companies.
Job Profile Target Jobs
Looks after holidaymakers at resorts. Meets people on arrival. Organises excursions and entertainment. Acts as a tour guide. Handles problems such as lost possessions or passports. Deals with illness of guests. Liaises with hotel managers.
EMPLOYERS: Holiday companies, hotels, transport companies.
SATISFACTIONS: helping people, working abroad, variety.
NEGATIVES: Often seasonal, poor pay, pressurised and stressful, long and unsocial hours, work may be seasonal.
SKILLS: people skills, stamina, common sense, enthusiasm, tact, language skills.
TIPS: apply speculatively to holiday companies. Often a stepping stone to other tourism jobs.
Project manager, Tourism Ranger, Tour Operator. For further details see Conservation Careers
Tourism officers are responsible for developing and promoting tourism for a specific region/attraction.
Job Profile Prospects.ac.uk
Tour operators create packages and tours combining resources from airlines, hotels, sightseeing tours and activity providers.
Job Profile Targetjobs.co.uk
Job Roles - Hospitality
Any job in the hospitality sector will involve a wide range of responsibilities and, even on a graduate training programme, you must be flexible and willing to muck in and do whatever tasks need doing. A relevant degree or postgraduate qualification is not always required but experience in some aspect of hospitality, however junior, is usually expected.
Most roles in this sector involve long hours and a wide range of skills with people, business planning and organisation. While a relevant degree or postgraduate qualification is beneficial they are not essential, experience in customer service is usually a requirement. Graduate schemes are available but often entry to these careers is through roles such as Events assistant.
Job Profile Hotel Manager
Job Profile Restaurant Manager
Experience in events planning can be gained through student societies, or voluntary organisations. Experience working at events as a steward or similar role while a student will be very beneficial. Marketing and Business modules could be very relevant.
Job Profile Events Planner
Some larger pub chains offer graduate training programmes but many require entry at a lower level to gain experience prior to training.
Job Profile Pub Manager
Travel and Tourism
- Fleetway Travel - jobs in Bromley and London
- The Flight Centre
- Holiday Extras - Kent-based provider of airport hotel, car hire, parking services, insurance etc. roles in marketing, sales, IT and possible internships
- Inspiring Travel - luxury travel specialist
- James Villa Holidays - company based in Maidstone
- Natives - website for seasonal workers in the skiing holiday sector
- NST - educational holidays in France
- Rayburn Tours - tour operator based in Derby that specialises in Educational, Sporting, Concert, and Ski tours for groups of young people and adults.
- Saga - travel and financial services. Has a management training scheme. Based in Folkestone and Thanet.
- STA Travel - a large provider of student and youth travel
- Trailfinders - tailor made holidays with opportunities to develop a sales career and become an expert in world wide travel
- Transun Travel - specialist tour operator
- Visit Britain - runs a 12 month placement programme
- Ski Jobs - jobs in ski resorts.
ABTA list of members
Association of Independent Tour Operators list of members
Hotel Graduate Schemes
- Hilton Hotels
- Inter-Continental Hotels Group
- Premier Inn Graduate Scheme part of Whitbread Graduates
- Marriott Hotels UK
- Edwardian Group London
- Red Carnation
- Hilton Worldwide Jobs
- Jurys Inn
- Job profile Fast food manager
You'll need some experience of having worked in a pub first of course, but most jobs advertised have flexible requirements. There is also an Innkeeping qualifying certificate from the British Institute of Innkeeping (see below) and a GNVQ in Pub Management. There is an Occupational Profile on Prospects.
For general information see:
- British Institute of Innkeepers includes careers advice
- The Publican - careers advice and case studies
The following groups advertise vacancies:
- Greene King - pub tenancies
- The Spirit Group
Find Out More
- Prospects Sector Briefing on Leisure, Sport and Tourism. Includes detailed profiles of the following job roles:
- Holiday representative
- Tour manager
- Tourism officer
- Tourist information centre manager
- Travel agency manager
- All About Careers Hospitality and Tourism careers
- Tourism Sector profile from the Graduate Recruitment Bureau
- Institute of Travel and Tourism set up to 'develop the professionalism of its members within the industry'
- Travel Weekly - Site includes a job-search database
- Destination guide directory of companies operating travel services, airports, cruise lines, airlines, hotels etc. in the UK and across the world
- Working abroad
Ecotourism has been defined as, "Travel to natural areas that conserves the environment and sustains the well-being of local people." It involves helping people to understand and appreciate the environment including the need for wildlife conservation and respect for native peoples.
There is a wide range of job opportunities involved with ecotourism including wildlife lodge manager, trail leader, ecotour naturalist, educational instructor, PR Executive, marketing manager and program director. You may work for a private company that runs tours, or a national park or outdoor education centre. You could eventually manage your own ecotourism business. The work can sometimes be dangerous, and the hours long. If you are a tour guide in the jungle, you have to be constantly on the lookout for potential dangers to your hikers. Much of the work in ecotourism is seasonal. It is helpful to be fluent in a language used in major ecotourism destinations. As it is a relatively new area there is not much careers information available, so you will need to use Creative Jobhunting techniques.
- The great projects offer responsible tourism opportunities abroad, focusing on the animal welfare and conservation of more endangered species such as Elephants, Gorilla, and Turtle.
- Responsible Travel "world's largest selection of responsible/eco/adventure holidays"
- The International Ecotourism Society (TIES) non-profit organisation
- Travel Guardian Ecotourism Section a range of articles with links to companies
- Tourism Concern UK resource for ethical and sustainable tourism.
- Ecotourism Careers Desk - worldwide jobs, internships & consultancies in the fields of Ecotourism, Sustainable Tourism, Community Tourism, Adventure Travel, Wildlife Conservation, Park Management, Environmental Management & International Development.
- Eco Tours - large selection of eco tour operators from around the world. Articles and opportunity to publish your own writing.
- Tourdust - Adventure travel specialists: offer student placements and internships to gain experience in the online travel sector.
- Relevant Masters courses include:
- MSc Conservation and Rural Development - University of Kent
- Prospects Sector Briefing on Hospitality, Leisure and Tourism you can also pick up a print version from the Careers Service.
- Targetjobs - Hospitality, leisure and travel sector overview and links to jobs
- Careers in Food & Drink - advice and information about jobs in all areas of food manufacture, sales and service
- CareerScope - promotes careers in hospitality and related areas
- CareerScope - work experience service for students to apply for placements in the industry
- BnB Trade Secrets - practical tips and marketing advice for bed and breakfast owners and those considering working self employed in the hospitality industry. Also advice on pub management
- D R Newitt - recruitment agency in the UK, Ireland and Middle East servicing the Food & Drinks Industry.
- Hospitality Graduate Recruitment - global agency which specialises in student and graduate recruitment in the hospitality industry
- Lime Talent Group recruitment agency with employers jobs throughout the UK specialising in food, drink and consumer goods.
- List of graduate recruiters in the hospitality sector, from Manchester Metropolitan University
- The Caterer has a graduate jobs section.
- Hcareers - all kinds of jobs in the hotel, catering and leisure industries
- The Institute of Hospitality - website for hospitality, leisure and tourism professionals.
- Hotel Jobs - recruitment agency for hotel jobs in America
- Sodexo - catering and events support
- British Hospitality Association - national trade association for hotels, restaurants and caterers.
- ExpressVending - UK supplier of vending solutions. Run an award winning graduate scheme and take on ambitious graduates
- Working abroad
- Working on a cruise ship