Protect your devices

Keeping your devices protected is essential to making sure you and other users on the University network are safe.

Anti-virus and more

You need to use anti-virus (AV) software on your own PC or Mac to:

If you already have AV software, it must be active (receiving regular software updates). If your trial or licence has expired, you are no longer protected so need to upgrade it or replace it as soon as possible.

Free anti-virus for your personal laptop/device

Don't install more than one anti-virus program. There are lots of free products covering different devices, such as:

University-owned Macs, PCs and laptops

Remove outdated anti-virus software

In the list of programs, check for Norton, McAfee and other AV programs:

  • Windows 10: click Start, SettingsSystem. Select Apps & features from the left to see all programs and choose one to uninstall.
  • Windows 8: right-click on the Start Menu to see Start Context menu. Click Programs and Features - from there you can add or remove programs.
  • macOS: to remove a program drag it to the trash can on the dock.

More security measures you should take

Your device should get regular security updates. Make sure you run them: don't turn them off or ignore them.

Adware and spyware protection

Adware causes intrusive advertising pop ups. Spyware will access your data discreetly for financial gain.

You can be infected unknowingly, so it's good to scan for spyware regularly using a tool such as Malwarebytes (for Windows).

Spybot Search and Destroy, if updated weekly, can help you remove adware and spyware if you get infected.

Ransomware protection

Malicious software that encrypts any files you have access to (including files on the Kent network or services like Dropbox and OneDrive) and demands payment for you to access them again.

Back up your work regularly - save to the University network to avoid losing weeks or months of work.

If you back up on a device such as a memory stick or USB hard drive, be aware that all your backup files may be encrypted too, leaving you with no way to get them back.

Follow our email safety tips and stay vigilant

Shared network drives

University schools and departments: we can help you recover data that was stored on the University network (click Systems services and backup data restore). There is a charge if Information Services staff retrieve the files for you.

If your device might be infected

  • Disconnect from the University network immediately.
  • Run a security scan with your anti-virus and anti-spyware software.
  • Don't use the University network until you have a clean anti-virus report.
  • If in doubt, contact the IT Helpdesk for advice.Our staff can help you remove the ransomware and advise you how to recover files. The more often you back up your files, the easier this will be.
  • If you’re worried your password may have been compromised, contact us and change your password immediately.

Lost your device?

If your device is lost and might have been stolen, follow the steps below.

  1. Report it to Campus Security and the local police to get a crime number
  2. Change your IT Account password and bank, credit cards, PayPal, iTunes, email
  3. Activate tracking software (if installed)
  4. For phones, send a remote wipe signal to remove your data:
    Login to your email from the web. Go to Settings > Options > Phone > Wipe Device
  5. Contact your phone network provider and ask them to block your device
  6. If registered with a personal property register advise them of the loss

Free electrical safety tests

Take your charger to the IT & Library Support Desk in the Templeman Library for a free electrical safety test - it only takes a few minutes. 

Why should I get my charger tested?

Faulty chargers can:

  • damage your device
  • break sockets so no one can use them
  • set off fire alarms
  • injure you or others

If your charger is not safe, you should buy a replacement from a reputable supplier such as your device manufacturer. Look for the Kitemark or CE mark - but be aware that they can be faked.

Staff PCs

Personal laptops and desktops used for work

If you connect your phone or tablet to University WiFi or email you need to protect that too: how to protect your phone or tablet

University PCs: we can manage them for you

To make sure your school/department complies with security policy and data protection law, use the IS managed service for University-owned desktops and laptops:

Manage your own departments PCs

If you have this responsibility, you need to:

Help

Find out all the ways you can get in touch.

Contact us

IT and Library links

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