Arrivals Hub

The Arrivals Hub brings together administrative teams to help you in person, whether you are a new or returning student.

The Arrivals Hub is now closed, but you can still visit Nexus in the Templeman Library or book an appointment with the Student Immigration Compliance Team to collect your Biometric Residence Permit.

How can Nexus help me?

Nexus can help with any query and will signpost you in the right direction. In Nexus you will find the following support services:

You are also able to collect your KentOne ID card and pick up a free lanyard. Please allow 48 hours between enrolling online and collecting your ID card from Nexus.

The main entrance of the Templeman Library

Medway Arrivals

The below teams can help you from 9.00 to 17.00, Monday to Friday.

Finance Office

Finance website

Find us: Medway Building

  • Advice and support for tuition payments

Medway Student Administration

Medway Student Administration website

Find us: Gillingham Building main reception

  • Advice and support for Enrolment and Registration
  • KentOne student ID card collection
  • Qualification checks
  • Status letters
  • Council tax exemption letters
  • Advice on Online Module Registration
  • Biometric Residence Permit collection

Student Support and Wellbeing

Student Support and Wellbeing website

Find us: Gillingham Building room G0-05

  • Support (including academic adjustments) for students with specific learning difficulties, chronic conditions, and disabilities
  • Support regarding psychological, emotional or mental health issues

Student Learning Advisory Service

Student Learning Advisory Service website

Find us: Gillingham Building room G0-09

  • Study skills and support for writing, maths, assignment and revision
Last updated