Most online attacks and viruses come through fraudulent emails.
They're sent by people trying to get your username and password, financial details, or trying to plant viruses on your computer.
We work hard to prevent these types of attack, but some will still reach you. This advice can help you protect yourself and your work.
If you think an email might be fraudulent
- Don’t reply: this could make you a target for more fake emails.
- Mark it as junk and delete it.
- If you think it might be genuine and you might need to respond contact us first.
- Don’t click on links. Go to their website from a bookmark or Google it.
- Don’t open attachments.
- Don’t give permission to view images or download images.
- If you open an attachment, never enable macros in Word or Excel.
Never give out your Kent IT Account password (or any other password): we will never ask you for it. And we won't email links to web pages that ask for your personal details.
If a link in an email asks for your password, don’t provide it. To investigate, go to their website from a bookmark or Google.
If you think your password may have been compromised, contact us and change your password immediately.
How to spot spam
Fake emails can look like they come from a known trusted source. So how do you know they're not genuine?
Firstly look at the sender’s email address: is it slightly misspelt or does it have an unusual ending?
How we stop spam getting to you
Over 90% of the email received by Kent is spam, which we block so you never see it.
We use filtering mechanisms and a tool called Spamassassin to block most spam. Some emails get through to your Junk folder or your Inbox.
It’s an ongoing battle to stay one step ahead of the spammers. Sometimes more spam gets through and then less again as our filtering catches up.
We block attachments containing executable (.exe) files within zip files, because a lot of malware and viruses are sent this way.
If you want to legitimately send an executable file by email, you’ll need to use an alternative method. Advice on sending files (click ‘Send and receive large files’)