Information Services – IT Services

Contact us

Help us to find a solution to any IT related issues or queries you may have:

Top 5 tasks / queries

Access files on the network

You can access your files on the Kent network from on or off campus.

If using your own computer, you need to connect to the Kent network first. Then you need to map a drive on your PC to the required folder: instructions for mapping drives

Change your password

Change your Kent IT account password by following the on screen instructions on the Change Password page.

Find out why your account has been disabled

Has your account been deleted incorrectly?

  • Students: contact Student Records
  • Staff: contact Human Resources if you believe that we have been told incorrectly that you have left the University. Some staff accounts need to be renewed annually, and users are prompted by email to confirm whether the account is still needed. Ask your line manager to contact us if your account should have been renewed.

Add / install a printer

You can access University of Kent printers using student and staff PCs, or your own PC. Follow the instructions for your operating system in the printing section.

Username format: ukc\username

in front of your Kent IT account username during the install process.




Got an urgent query?

Students: 01227 82 4999
Staff: 01227 82 4888 (or ext 1771)
Visitors: 01227 82 4999

IT Services, University of Kent

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Last Updated: 07/02/2014