Opening hours for IT Support at Kent.

IT Support

IT Helpdesk at Nexus

Opening Hours

  • Monday - Friday: 09:00-17:00
  • Saturday - Sunday: Closed

Here to help — in person, online, or by phone.

22 December 2025 – 1 January 2026 inclusive

Christmas closure

Our IT Support Desk will be closed during the University's Christmas closure period. Please refer to our online guidance for any support you need during this time.   

Ways to contact us

We are committed to offering multiple ways for you to access efficient and reliable IT support. 

Check out our IT guides for answers to common queries:

Tailored solutions

Use Nexus Online to submit a ticket and track updates. When our other services are closed, you can still log a ticket — we'll get back to you as soon as we can.

Hands-on support

Visit the IT Helpdesk in the Templeman Library. Whether it’s tech troubleshooting, setting up your devices, or getting advice, our team is here to support you.

Help on the go

Whether it’s a quick query or something that needs follow-up, call or email us during our opening times for real-time support without leaving your desk.