Information Services – IT Services

Manage your Kent IT Account

Change your password

Forgot your password? Reset it

Forgot your username?

Activate your new IT Account

The first time you use your account you need to activate it - only do this if you're new and haven't set your password yet.

If you're still applying for a place at Kent report login issues in KentVision

Login problems

Check your password

Are you entering your password correctly? Is the CAPS LOCK key is on or off? Does your keyboard enter the expected characters if you type text into a document? Password problems for External Examiners.

Check your username format

If your Kent IT Account username was abc1 you would enter your details as:

To access... Login with this format

WiFi

abc1@kent.ac.uk

Student email

  • abc1
  • for mobile/tablet access, add @kent.ac.uk
abc1
  • Medway PCs
  • off campus access to some services
ukc\abc1

Replace abc1 with your Kent IT Account username.


 

Other possible causes

If none of the advice above works, contact us explaining the steps you have tried.

About your IT Account

Your Kent IT Account provides access to key services like email:

Leaving Kent

Staff and students: what happens when you leave

FAQs

Has your Account been disabled/deleted incorrectly?

If you think your Account has been disabled/deleted incorrectly:

Staff: do you get asked to log in frequently when on campus?

From Internet Explorer click ToolsInternet OptionsSecurityLocal IntranetSitesAdvanced. Now add these as trusted local sites:

  • https://*.connect.kent.ac.uk
  • https://autodiscover.kent.ac.uk
  • https://sharepoint.kent.ac.uk

You should now get asked to log in less often (caveat: this works for the majority of staff PCs; those using the UKC domain).


Regulations

By using your IT Account, you are agreeing to abide by these Regulations.

 

IT Services, University of Kent

Contact IT Services  |  Feedback on IT Services  |  IT Regulations

Last Updated: 18/08/2017