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Exam Results - Frequently Asked Questions

For further guidance please see: www.kent.ac.uk/student/coronavirus/exams

For further guidance on August Exams see: www.kent.ac.uk/student/coronavirus/education/august

1. When will my results be released and where can I find them?

Release dates can be found on the exams website, along with a link to the results site: www.kent.ac.uk/csao/exams/results Results letters (if applicable) are uploaded to SDS via “Details & Study” and “My Progress.” You will need to click the button marked ‘PDF.’

2. The exam board recommend that my failed modules are referred. What does that mean?

Referral means you have been given the opportunity to undertake further assessment to try and retrieve the credit from any modules you have failed. The final module mark will be capped at the pass mark of 40% for undergraduate modules and 50% for postgraduate modules, which means that even if you achieve a result higher than this, your final module mark will still show as the pass mark on your transcript.

3. Exam board recommend my failed modules are deferred (as for the first time). What does that mean?

Deferrals are only offered where you have failed due to illness or other mitigating circumstances, and where there is written evidence to support this. The previous attempt will be disregarded and the resit attempt will be considered as if it was the first time that you had attempted the module. If you are sitting as for the first time, your final module mark will NOT be capped

4. Exam board recommend my failed modules are deferred (as for the second time). What does that mean?

Deferrals are only offered where you have failed due to illness or other mitigating circumstances, and where there is written evidence to support this. If you are sitting as for the second time, the previous resit attempt will be disregarded and you will be permitted to retrieve the credits with a capped mark but without incurring a further reduction in the number of permitted attempts. Your final module mark WILL be capped.

5. I have been asked to resit/resubmit in August, how do I know what work I need to do?

Every module has a predetermined reassessment method which is published in the module specification. This will be either like-for-like, meaning each of the failed components will be reassessed or 100% reassessment, meaning that all the previous marks obtained will be disregarded and the module will be reassessed by an examination, coursework or a project (as detailed in the module specification), which will constitute 100% of the marks for that module. Each failed module will require you to undertake a specific task that will be listed on the Moodle Reassessment Diet Repository (see: https://moodle.kent.ac.uk/2019/course/index.php?categoryid=87). You should only resit/resubmit modules as directed by your results letter on SDS.

6. When will my August resit exam be held?

The University has a dedicated resit period during which resit examinations will be scheduled. You should ensure that you are available for the entirety of this period; the detailed exam timetable will be released in late July. For information regarding the August Examinations, see: https://www.kent.ac.uk/student/coronavirus/education/august. All other reassessment information is held by the Schools. Please refer to Moodle Reassessment Diet Repository for details of reassessment requirements for all modules.See: https://moodle.kent.ac.uk/2019/course/index.php?categoryid=87

7. What is the difference between resitting/resubmitting and repeating?

Resitting means to retake an examination. Resubmitting means to re-do and resubmit a piece of work. You will not receive any further tuition for that module in either case. Repeating means that you need to attend all lectures and seminars and follow the full assessment requirements. You will also need to pay tuition fees. Tuition fee costs are calculated on the number of credits you repeat. Please contact the Income Office on +44(0)1227 824242 or via email at incomeoffice@kent.ac.uk for further details.

9. I have been asked to resit/resubmit in August but I want to repeat the whole year. Can I do this?

If you are not able, or do not wish, to take up the opportunity of resitting/resubmitting the modules in August, you may choose to repeat the failed credits. You should note that if you do elect to repeat rather than undertake resits/resubmissions in August, you will not be able to proceed to your next stage of study until you have retrieved all of your failed credits. If you opt to repeat, your final module marks will be capped at the pass mark unless otherwise stated. You are advised to check with your funding provider or the University’s Financial Aid Office regarding financial support before confirming your intention to repeat. 

10. The exam board recommend I repeat my failed modules but I am unable to do this, what do I do now?

If you are unable to repeat your failed modules, you may be permitted to resit/resubmit in May/June of the next academic year and withdraw from the University in the intervening period. Please note that there are some modules which are not available to resit, and must be repeated – these include, but are not limited to, science modules involving practical and laboratory sessions. You will not receive tuition or support in the intervening period and accordingly, do not pay tuition fees (though you may have to pay a resit fee). You should discuss this with your school to ensure this is the best option for you.

11. I want to resit/resubmit in May/June of the next academic year, how do I know what work I need to do?

You must contact your school for details of your resit tasks and deadlines. It is your responsibility to keep in touch with your school and ensure you know what is required by when to retrieve the failed credit.

12. Can I choose different modules?

You may only resit/resubmit the module which you have failed. You may choose to repeat different modules as long as your programme requirements are met. This means that if you fail compulsory modules for your programme, you can’t change them: you must either resit/resubmit or repeat them.

13. What happens to my funding if I repeat?

If you are applying for funding via the Student Loans Company, please ensure that you update your application to show the correct stage of study and fee. Login to your Student Loans account and select ‘Change Your Application’ to make any amendments that are required. If you are repeating less than 120 credits please note that you are classed as a FULL time student, studying on a PART time basis, and you should complete a FULL TIME application form. If you have any queries regarding your fees, please contact the University’s Income Office (incomeoffice@kent.ac.uk). 

14. What happens if I fail again after resitting/resubmitting in August?

You will be notified in writing of the decision of the Examination Board; this letter will be available on your SDS account via ‘details and study’ and ‘my progress’. The outcome will be one of the following:

  • You may be offered a further opportunity to resit/resubmit the failed credits in May/June of the following year, in which case you would be required to withdraw from the University in the intervening period. You would not be permitted to attend the University or receive any tuition.
  • You may be offered the opportunity to repeat the failed credits (see above)
  • You may not be offered a further opportunity to resit or repeat, but be required to leave the University permanently, in which case your student status would be cancelled.

In all cases, your School Student Support Officer/Academic Advisor will be able to give more specific guidance on your case.

15. How many times can I attempt each module?

You are permitted two* attempts to retrieve failed credits. Your letter will clearly state if this is your final opportunity.
*You should note that if you are a postgraduate student who is referred in the dissertation element of a taught postgraduate programme you may resubmit the dissertation on one occasion only.

16. Can I move on to the next stage and take the failed modules alongside my new ones?

Under exceptional circumstances this may be possible. Where you have failed fewer than 25% of the credits for your programme, the Board of Examiners MAY allow you to proceed to the next stage of the programme, providing you pass the previously failed modules at the next opportunity. This option, known as "trailing", is at the discretion of the Board of Examiners and is usually only considered after the August resits.  If you are permitted to trail credits in this way, it will be specifically stated on your results letter.  If you are allowed to trail credits and then fail them for a third time you will be required to withdraw from your course regardless of how good your results are at the following stage.

17. I passed a module but I think I could have done better, can I resit it anyway?

No, you may not. The credit framework clearly specifies that degree classifications are to be based on the original mark achieved (or the capped mark if the module was resat). The only exception to this is where students are permitted a deferral for reasons of extenuation where the final mark(s) achieved for the affected module(s) are significantly out of line with the final marks achieved for the unaffected modules.

18. I'm not happy with my marks. Can I have paper(s) marked again?

No, every care is taken to ensure that marks used to classify degree awards are complete and correct.  Exam papers are marked anonymously and are then second marked and scrutinised by an internal moderator. Additionally, final results are agreed by External Examiners who have a broad remit which includes scrutiny of all papers set to ensure that the questions and marking is fair and represents a true reflection of a student's achievement. Details of how marks are awarded and assessed may be found in the Credit Framework for Taught Programmes at www.kent.ac.uk/teaching/qa/credit-framework/. The University is determined not to disadvantage students when implementing regulatory changes and will ensure that students achieve the best results possible in accordance with all conventions available.

19. Can I get feedback on my exams and see my exam scripts?

20. Who should I talk to for specific academic advice?

You should contact your School Support Officer or Academic Advisor for further guidance. You may also find the information on the Student Learning Advisory Service website helpful: www.kent.ac.uk/learning/

21. Who should I talk to for extra support?

Kent Union

If you have any concerns, worries or issues regarding your results or what to do next please contact the Kent Union advice centre at https://kentunion.co.uk/welfare/advice  for support.

Careers and Employability Service

If you would like to talk to someone about the impact of this outcome on your career plans, the Careers and Employability Service provides 1-2-1 appointments bookable at www.kent.ac.uk/ces


22. I want to appeal the recommendation, what should I do?

You can seek a speedy resolution of some matters directly with the School in the first instance without needing to initiate the formal appeals process. To do so, you should contact the School Office of the Board of Examiners which made the decision that requires investigation and clarification. 

Such matters include, clarification of recorded marks for which an error is suspected, or of the detail how specific applications for mitigation were considered and what outcomes, if any, were applied, or of a need to supply new documentary evidence (where appropriate) or an application for mitigating circumstances not previously considered by the Board.

Formal Appeals Process

Your rights to appeal against the recommendation of the Board of Examiners are set out at: www.kent.ac.uk/fso/appeals/. Any appeal must be submitted within 10 days of the results being released. Release dates are available on the exams website at https://www.kent.ac.uk/csao/exams/results  

23. Coronavirus updates

For the latest University updates regarding Coronavirus please see https://www.kent.ac.uk/coronavirus

Exams Team: exams2020@kent.ac.uk



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Last Updated: 25/06/2020