The Student Conduct & Complaints Office is a friendly, approachable team which is responsible for investigating all student complaints and student conduct issues. The officers aim to ensure all students have a positive experience on and off campus by facilitating the university's Student Discipline procedure and Student Complaints procedure.
We also offer unbiased advice and support to Academic Schools and University Departments regarding these specialist areas. We are also the point of contact between the University and the Office of the Independent Adjudicator for Higher Education (OIA).
Student Conduct and Complaints is a team within Student Services, which also includes Student Support and Wellbeing; College and Community Life; Chaplaincy; Student Equality, Diversity and Inclusivity; and the Careers and Employability Service.
Student Conduct impacts the harmony of the University community, learn about how the team can help and intervene in incidents of student misconduct.
At times students may need to speak up about issues with their course, services or facilities. Learn how to submit complaints, and support available.
Get to know your Student Conduct and Complaints team at Kent, and find out how to get in contact for help and advice on conduct and complaints issues.
Report + Support is an online tool to help you easily and quickly access support available to you in the aftermath of an incident.
Information and advice on staying safe on and off campus, including contacts and facilities available at Kent.
If you're struggling with a physical or mental health issue which can't wait until office hours, find out where you can get help now.
Please find below the Student Services policies and procedures in alphabetical order. Kindly note you may need a University of Kent log in to view some of the below policies, procedures and guidance notes.