Information Services – IT Services

Report a fault

Complete this form to report faults with IT services or equipment.

  • To request standard services such as IT accounts and passwords, mailing lists and access to additional IT services use our service request forms.
  • For general questions about IT Services at Kent use our Ask a question form.
  • Check for current and planned service interruptions on IT Service alerts

If the fault is urgent please phone us.

Your details 

Fields marked * are required for submission

eg abc1, or unknown /none if appropriate

please provide if your Kent email is not working

Computer details 

Fault description 

The more detail you can provide the quicker we can resolve the fault - find out what information we need

Having trouble restarting?
Try pressing the power button for 10 seconds.

Required input 

How can I find out the name of the PC?

  • Windows 7 or Windows Vista: when logged in, click the Start button, then use the right mouse button to click Computer and choose Properties (the last on the list), and note the Full Computer Name.

IT Services, University of Kent

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Last Updated: 03/02/2015