Feedback on Library and IT services

We aim to provide a positive experience for all students, staff and visitors and are committed to providing a high-quality service.

We would love to hear from you. Tell us what's important to you, what we're getting right and what we could do better with Library and IT services.

We welcome feedback at any time. Your feedback will help us to improve our services, spaces and resources.

Your feedback will be kept confidential.

What do we do with feedback?

Comments and suggestions

If you have any comments, suggestions or complaints about our services, or the service you have received they will be responded to by the relevant team or manager. We want everyone to be happy with their experience.


It is always great to receive a compliment and hear that we are doing a good job. If our staff have provided you with excellent service we are keen to hear about it. Any feedback will be passed onto the team or individual concerned.


If things go wrong, we want you to be able to let us know as soon as possible so that we can work to put it right quickly.

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