Help and contacts
Helping staff, students and visitors to access Kent IT services.
Telephone support
Students: 01227 82 4999
Staff: 01227 82 4888
Visitors: 01227 82 4999
Specialist support
Search for contacts
Online support
- Submit a query form
- Email: helpdesk@kent.ac.uk
- Self help: IT user guides
- Realtime online support
Helpdesks on campus
Canterbury
Students and visitors
- Help & Enquiry Desk, Level 2 Centre, Templeman Library. For IT and Library queries, it is open during term time at 9am-9pm weekdays, 12noon-7pm weekends (view vacation opening hours on the Library website). Telephone: (01227 82) 4999; helpdesk@kent.ac.uk
- IT Reception, Cornwallis South. Help with IT accounts, software and audio visual equipment. Open weekdays 9am-5pm. Telephone (01227 82) 4777; reception@kent.ac.uk
- Study Bedroom Network Helpdesk: for wireless and study bedroom support.
Staff helpdesk: for queries about using Kent IT services. Telephone: (01227 82) 4888; helpdesk@kent.ac.uk. Open 9am-5pm weekdays (not bank holidays).
Medway
- Students: IT support contact details (Drill Hall Library)
- Staff: for local IT support dial 8222 or call 01227 824888.
Tonbridge
Loan and Enquiry Desk, Tonbridge Library, Tonbridge Centre, Avebury Avenue.
Telephone: 01732 368 449; ton-library@kent.ac.uk