If you need an item that isn't available at one of the University of Kent libraries, we'll try to get it for you from elsewhere.
The use of this service is charged to your academic school. Students: when making a document delivery request, please provide the name of a supervisor who can approve it.
Your item can take 2-3 weeks to arrive, so plan ahead if you can. If you need an update on your request, email firstname.lastname@example.org.
Who can use the service
Canterbury and Tonbridge
Kent staff and postgraduates
You can request up to 12 items per academic year. If you make any additional requests, we will ask your academic liaison librarian for approval or advice on alternative options.
You can request up to 3 items per academic year, except:
- undergraduates in English, History, American Studies, Psychology: your academic schools do not fund document deliveries for undergraduates
- undergraduates in the Kent Law School: KLS will only fund your request if you are undertaking a dissertation.
If you make any additional requests, we will ask your academic liaison librarian for approval or advice on alternative options.
Visitors and alumni
If you have registered for Templeman Library borrower membership, you can request document delivery items. You'll be charged:
- per article/book chapter: £12.00
- per book: £16.50
- material sourced from outside the UK may cost more
Drill Hall Library
Please check the Drill Hall Library document delivery page.
Brussels and Paris
If you are based at Brussels or Paris, you can request articles, book chapters and whole books. You can request up to 12 items per academic year. If you make any additional requests, we will ask your academic liaison librarian for approval or advice on alternative options.
We can only supply you with loan books that are available from the British Library Document Supply service. You can check availability on COPAC: when you find the book click on the holdings at the British Library and make sure the location shows as Document Supply Service and not St Pancras Reading Rooms.
Athens and Rome
If you are based at Athens or Rome, you can request articles or book chapters, but not whole books. You can request up to 12 items per academic year. If you make any additional requests, we will ask your academic liaison librarian for approval or advice on alternative options.
Making a request
Go to LibrarySearch, click Document Delivery, and follow on-screen instructions.
Many UK theses are now available to download or order for free on the British Library EThOS site (to download or order you have to register).
If the thesis you need is not available on EThOS or EThOS shows a cost for it, make a document delivery request - your school or department may agree to fund it.
Global theses: you can access many theses from around the world via Proquest Dissertations & Theses Global.
Once your item has arrived
Articles and book chapters
Articles and chapters available from the British Library will be supplied in digital format (unless you request a printed copy). Once the document is available, you'll receive an email with the link to the document. To access it you need to:
- be online; if your default browser is Google Chrome, you either need to disable the Chrome PDF viewer plugin, or use Internet Explorer or Firefox on this occasion
- register for BLDSS (British Library Document Supply Service); we recommend you register before you receive your document (you only have to do this once)
- log into the document with your BLDSS username and password; don't tick "Remember me on this computer" if you're using a shared computer
- use Adobe Reader 10 (or above) to open the pdf (available on student PCs and Staff Managed Desktops)
- download and save the document within 30 days of the original email or it will expire; click File, then Save As and save to a networked folder, memory stick, or your own PC or laptop
There are some restrictions to your use of the document, due to copyright legislation:
- you can only print one copy and may not make further copies
- you may not make further electronic copies, convert the file to any other format, or copy and paste from it
- once downloaded/saved, the document will "self-destruct" after 3 years
If the article or chapter you've requested isn't available in digital format, or you have requested a printed version, it will be supplied as a photocopy.
We'll email you when your item is here. Please collect it from the IT & Library Support Desk during staffed hours and bring your KentOne card as ID.
Books, theses, and other loan items
Collecting your item
We'll email you when your item is here. We only keep it for you for 7 days - please collect it from the IT & Library Support Desk during staffed hours and bring your KentOne card as ID. Only the person who has requested the item can collect it.
Some books and theses are lent to us on the condition that they are only used within the Library. Please don't take them in the café, keep them in your carrel, or leave them unattended.
You can borrow the item from the IT & Library Support Desk each day, but must return it before the desk closes - see the opening hours.
Renewals, returns, and recalls
Books are issued to you as 7 day loans and will automatically renew up to 5 times. We'll send you a final email reminder the day before you need to return the book. You should also check your Library account regularly for due dates.
A document delivery book can be recalled from you, if the owner library needs it back. In that case, it can't be renewed and you have to return it by the due date.
The fine for late returns is £2 per day per item.
Return document delivery items to the Templeman Library IT & Library Support Desk during staffed hours - do not use the self-return machine.
Lost or damaged items
If an item you have borrowed is lost, damaged, or not returned, the lending institution will levy a charge, which we are obliged to pass on to you. This may include replacement costs and administration fees.