An Academic Complaint is defined as a specific concern about the provision of a course of study or related academic service: e.g. delivery of teaching, availability of learning of resources.
Students at Validated Institutions who wish to make an Academic Complaint should initially make such complaints to their teaching institution using that institution’s complaints procedure.
If, having exhausted the complaints procedure at your teaching institution, you remain dissatisfied with the outcome you have a further right of complaint to the University.
Guidance on the University’s Complaints Procedure can be here.
A Non-Academic Complaint is defined as a specific concern, other than one relating to an academic matter (as defined above), made by a student with regard to services provided by the institution against which the complaint is made.
Students at Validated Institutions who wish to make a Non-Academic Complaint should use the procedure in place at the institution against whom they wish to complain (either your teaching institution, or if applicable the University)..
It should be noted that Validated Institutions are able to process non-academic complaints made against them without redress to the University and there is normally no further right of complaint to the University following such decisions.
If you are still dissatisfied with the outcome of your complaint and you have exhausted the relevant procedures of your teaching institution and the University then you have recourse to the Office of the Independent Adjudicator (OIA).