CMA Related Complaints
If you have concerns about the provision of CMA Material information and/or you feel that the University of Kent has failed to comply with consumer protection laws, the complaints process is as follows:
- applicants that have submitted an application but have not yet accepted their offer - by email to the Director of Marketing, Outreach, Recruitment & Admissions (MORA).
- prospective students that have accepted their offer and current enrolled students - though Student Complaints process.
Complaints Procedure for Current Students
If you have concerns about your course and/or services or facilities provided by your Division or the University, you have the right to submit a complaint through the Student Complaints process.
Complaints Procedure for Applicants
Visit Admissions Complaints Policy and Procedure for more information.