Information Services – IT Services

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Scanning is free. You need to buy print credits to use student copiers and printers.

Costs per side:

  • Black and white: A4 = 5p (5 credits),A3 =10p (10 credits)
  • Colour: A4 = 20p (20 credits),A3 = 40p (40 credits)

Pay at a credit machines on campus

Print credit machines in Canterbury are in the Templeman Library and Oaks Study Hub, and in Medway in the Drill Hall Library, Medway building and Gillingham building.

The minimum payment is 1, you can use notes but only some accept 2 coins. They dont give change.

If you have problems using the machine:

  • hold your KentOne card next to the reader for a few seconds for it to register
  • did you register your card at a photocopier before using a credit machine? This may be required (although most students are pre-registered).

Why do we have to pay for printing?

The University does not profit from printing charges, the charges cover the costs of the service only.

In the past printing was provided free, but it was felt that students were printing more than is necessary and not considering the environmental impact which is the main reason that the charges came in.

Academic schools have the option to provide an allocation of print credits free to their students, and many do. The University made the decision to enable schools to decide whether they wanted to provide this to their students, rather than it be decided centrally.


Online payments

FAQs about the online payments system:

Check an online print credit payment has been made

Immediately after your payment has been made, the 'Payment complete and Print balance updated' page will be shown in your web browser.

You should then be able to see your updated print credit balance online on the Print Management Service page.

A confirmation email will also be sent to the email address entered into the form.

Online print credit payment refund policy

Refunds can be given by the IT Service Desk Manager, at their discretion.

Information Services Helpdesk can be contacted by email at:

Or by phone on:
(01227 82)4999

Online print credit payment security

All data to and from the online payment page is encrypted using Thawte SSL Certificates. This is indicated by the presence of https:// in the address bar and the padlock icon at the bottom right of the screen.

Card holders who are registered for Verified by Visa or MasterCard SecureCode, will be asked to enter an additional password when making an online payment. Those who are not registered might be presented with the option to enrol.


IT Services, University of Kent

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Last Updated: 03/02/2015