Communication with Applicants and Students

As stated in the CMA guidance, information provided at the pre-contract information (when the applicant submits their application) is binding and for any changes to be effective the University must seek an express agreement from prospective students before or at the time of accepting the offer, at the latest.

An express agreement is an exchange of promises in which the terms by which the parties agree to be bound are declared.

In principle, the pre-contract information given to students at the offer stage should still be accurate on enrolment. In any event, if it has been necessary to make any changes that affect material information, the changes must be communicated to the affected students at the earliest opportunity.

Express agreement from applicants that have submitted an application but have not yet accepted the offer is normally sought via email outlining the proposed changes.     

When making changes that will affect any prospective students who have accepted an offer and those that have enrolled, a consultation stage would normally be required. 

You can find further information about the processes on the KentNet (available to Kent staff only).

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