How to get support from the University and the Student Union during Coronavirus

The University and the student unions are offering our students advice and support throughout the Coronavirus situation. Kent Union, GK Union, Student Services and Careers and Employability Service are all offering support on finance, studies and careers.

Student Services

They are providing support and guidance regarding online examinations for taught programmes, you can reach them at

If you want to speak to someone about your mental health you can email Student Support and Wellbeing at to arrange phone or online support.

Student Learning Advisory Service

This is an academic support service available to every student at the University. They offer a range of study skills services and provide practical, academic advice, guidance and help geared to specific stages of University study. They are continuing to provide individual study, assignment and exam prep tuition and guidance. All appointments are currently taking place via Skype or email. If you would like to use their services, please contact them via or book via the website.

Kent Student Support Team

The student support and wellbeing staff in Canterbury and Medway continue to operate remotely to support all students through this very challenging time. Whether you were previously accessing support or not, you are welcome to get in touch with us now.

They can support students with a Specific Learning Difficulty (SpLD) such as dyslexia and discuss academic adjustments for people with disabilities or chronic conditions. They also support autistic students and anyone experiencing distress arising from psychological, emotional or mental health issues. If you previously had support from a mentor or tutor, they will be in touch with you to arrange virtual meetings.

Kent Union

The Kent Union Advice Centre is still available remotely during its usual hours (10:00–16:00).

Their Advice team can help with the following:

  • Financial issues – they can help you access Hardship funds that are available, as well as offer advice and support
  • Academic support – if you have worries or concerns over your academic work, assessments, exams etc.
  • Visa and other advice for international students – we know this is likely to be a very worrying time and the Advice Centre can ensure you have the right information and access to what you need.
  • Housing advice – we have provided some Housing related FAQs here.

You can contact them by phone (01227 827724) or by email at

GK Union

GK Unions Advice service can reached by email and phone. You can contact them by completing a Contact Form (if you need to send an attachment please instead email You can also call their Advice Line on 01634 88 88 55.

The Careers and Employability Service

The Careers and Employability Service are working remotely and staff are happy to help you with the following:

  • Careers Advice
  • Reviewing your CV
  • Reading though application forms
  • Reviewing cover letters
  • Providing feedback on LinkedIn profiles
  • Reading through personal statements
  • Providing advice on job hunting
  • Mock interviews

You can book an appointment either by emailing or by logging onto Target Connect.

University Nursing Services – Canterbury

Nursing Services is available to students for support, advice, treatment of minor illnesses and injury, plus contraceptive advice. They are open daily in term time between 7am to midnight via a walk-in service and midnight-7am for emergency care. To respect social distancing, it might be a good idea to call first on 01227 823503 and see if you can get advice by phone.

University Medical Centre

This is an NHS general practice based on the University of Kent Canterbury campus – please have a look for online support.

DMC Sunlight Surgery

This is the Medway NHS practice many students are registered with – please have a look for online support.

Chaplaincy Team

Members of the Multifaith Chaplaincy Team are able to respond to questions, enquiries and offer appropriate support via phone or email. It may also be possible to link students to systems of support being offered locally by the various faith communities. You can head to their website for the contact details.

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