Operations Management and Digital Transformation - BUSN9320

Looking for a different module?

Module delivery information

Location Term Level1 Credits (ECTS)2 Current Convenor3 2024 to 2025
Autumn Term 7 15 (7.5) Desmond Doran checkmark-circle


New technology drives change, presenting businesses with exciting new opportunities. You'll understand the role digital transformation plays in changing the way services are provided and products are made. Gaining a range of employability skills that enable you to assess and improve operations in a digital world. You’ll be able to use a range of tools and techniques to confidently manage and assess digital transformation in service or manufacturing environments throughout your career.


Contact hours

Total contact hours: 24
Private study hours: 126
Total study hours: 150

Method of assessment

Main assessment methods:

Group Presentation (20%)
Individual written report (2000 words) (80%).

Reassessment method:
100% coursework

Indicative reading

Cordon, C., Garcia-Milà, P., Vilarino, T. F., Caballero, P. (2016), Strategy is Digital: How Companies Can Use Big Data in the Value Chain, Springer

Hill, A. and Hill, T. (2017), Essential Operations Management, Palgrave Macmillan

Ustundag, A and Cevikcan, E. (2018), Industry 4.0: Managing The Digital Transformation, Springer

See the library reading list for this module (Canterbury)

Learning outcomes

The intended subject specific learning outcomes.

On successfully completing the module students will be able to:
- demonstrate comprehensive understanding of operations management theories and techniques and how operations are being transformed by digital technologies.
- demonstrate creativity and originality in applying a variety of techniques and analysis frameworks to make informed decisions on operations strategy and lead digital transformation in businesses.
- systematically employ different approaches to operations design and effectively contribute to the organisation's objectives
- comprehend the challenges of operations management to leverage the principles of Industry 4.0 to drive efficiency into the creation and delivery of products and services.
- through case study and exercise work, be able to investigate problems, evaluate solutions and present recommendations for operations design, delivery and development.

The intended generic learning outcomes.
On successfully completing the module students will be able to:
- demonstrate self-direction and originality in tackling and solving problems
- work and study independently and demonstrate learning through argumentative discussions on operations management theory and practice
- demonstrate integrative capability to negotiate and co-ordinate or eventually lead a team of multifunctional individuals.
- demonstrate analytical skills necessary for the analysis of problems and the identification of appropriate solutions.
- critically evaluate and interpret information from a variety of sources to formulate and support a well-reasoned and structured line of argument;


  1. Credit level 7. Undergraduate or postgraduate masters level module.
  2. ECTS credits are recognised throughout the EU and allow you to transfer credit easily from one university to another.
  3. The named convenor is the convenor for the current academic session.
Back to top

University of Kent makes every effort to ensure that module information is accurate for the relevant academic session and to provide educational services as described. However, courses, services and other matters may be subject to change. Please read our full disclaimer.