The Management of Operations - BUSN7870

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Module delivery information

Location Term Level1 Credits (ECTS)2 Current Convenor3 2024 to 2025
Spring Term 5 15 (7.5) Thanos Papadopoulos checkmark-circle


Organisations aim to efficiently and effectively create and deliver products and services to their customers. But how do organisations design, run and manage efficient and effective operations across service, manufacturing, public and private sectors?

You'll master the fundamentals of operations management and examine its importance in the success of any organisation, gaining the skills you need to get ahead in an ever-evolving business environment. You'll study emerging tools and techniques and explore the significant impact of digitalisation on operations and supply chain management. With a broad understanding of the importance of operations, you'll be qualified to serve in entry-level line management positions and as operations/supply chain and general managers later in your career.


Contact hours

Total contact hours: 21
Private study hours: 129
Total study hours: 150

Method of assessment

Main assessment methods;
On-Line Test 1 (10%)

On-Line Test 2 (20%)

Examination, 2 hours (70%)

Reassessment method;
100% Exam

Indicative reading

Core textbook:
Slack, N. et al. (2016). Operations Management. 8th edn. Harlow: Pearson

Further suggested readings:
Greasley, A., (2009/2013). Operations Management. 2nd or 3rd edn., Chichester: John Wiley and Sons.
Johnston, R. and Clark, G., (2012). Service Operations Management, 4th Ed, London: FT Prentice Hall.
Meredith JR. and Shafer, SM., (2009). Operations Management for MBAs (4th edn.), Chichester: John Wiley and Sons.
Slack, N. et al. (2012). Operations and process Management: principles and practice for strategic impact. 3rd edn, London: Prentice Hall.

Learning outcomes

The intended subject specific learning outcomes.
On successfully completing the module students will be able to:
- demonstrate an understanding of the field of operations management and how operations can more effectively contribute to the organisation's objectives;
- evaluate and apply a variety of techniques and analysis frameworks used by operations managers to help them make decisions in operations;
- understand decision making in the operations management function and its application to process, capacity, supply, quality and workforce management;
- utilise and assess appropriate concepts and models for the analysis and evaluation of operations management problems;
- through case study and exercise work, be able to investigate problems, evaluate solutions and present recommendations.

The intended generic learning outcomes.
On successfully completing the module students will be able to:
- demonstrate an understanding of problem solving and identifying appropriate solutions;
- communicate a range of complex information, ideas and solutions at an appropriate level for the audience;
- evaluate material and data, including the ability to apply critical thinking to a range of competing theories and frameworks;
- demonstrate initiative and personal responsibility in working and studying independently.


  1. Credit level 5. Intermediate level module usually taken in Stage 2 of an undergraduate degree.
  2. ECTS credits are recognised throughout the EU and allow you to transfer credit easily from one university to another.
  3. The named convenor is the convenor for the current academic session.
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