This module is not currently running in 2021 to 2022.
This module aims to equip students with a systematic understanding of state-of the-art qualitative and quantitative approaches used in performance management. Topics include the following.
- Concepts and Theories of Performance Management: This part of the module introduces key concept of performance management, performance measurements and indicators, and classic approaches in performance management such as the Balanced Scorecard, and Analytic Hierarchy Process.
- Performance Management Approaches in Practice: In this part of the module, students will learn the basics of Soft Systems Methodology (SSM), how to develop a 3E indicator system, and how to set up a performance management system by applying Balanced Scorecard.
- Performance Evaluation and Benchmarking Methods: The last part of the module will focus on Data Envelopment Analysis (DEA), a classic tool to evaluate the efficiency of organizations in both the public and private sectors. This part will cover: basic multiplier DEA models, dual DEA models, index models, and their applications.
Total contact hours: 33
Private study hours: 117
Total study hours: 150
Main assessment methods
Group work (2500 – 3000 words) (20%)
Computational Assignment (20%)
Examination, 3 hour (60%).
Reassessment methods
100% examination
Reading will be taken from a set of specified articles to be published in the module guide. These will be a mixture of academic and non-academic sources. Such reading will provide the intellectual platform for the module beyond the lecture series.
See the library reading list for this module (Canterbury)
The intended subject specific learning outcomes.
On successfully completing the module students will be able to:
- Demonstrate a systematic understanding of the range of activities in performance evaluation, mainly adopting quantitative approaches.
- Demonstrate a comprehensive understanding of the suitable quantitative approaches used in performance evaluations (and related areas).
- Critically evaluate various qualitative methodologies, including soft systems methodology (SSM) that can be used within performance management but also within other, complex, problem-structuring situations
The intended generic learning outcomes.
On successfully completing the module students will be able to:
- Understand originality in the application of quantitative and qualitative approaches to the evaluation of the performance of organisations.
- Critically and creatively apply SSM to performance management and other complex problem.
- Demonstrate a practical understanding of how the above techniques are used to create and interpret knowledge in the performance evaluation. Communicate their findings and recommendations in an effective manner to managers.
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