Accessibility statement

This accessibility statement applies to, run by the University of Kent. The content on this website is designed for everyone to find, read, and understand. Where we have identified issues with the website’s accessibility or compatibility with assistive technologies they are listed in this statement.

View the site your way

The site has been designed to enable you to:

  • change colours, contrast and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using the keyboard
  • navigate using speech recognition software
  • listen to the website using a screen reader (including JAWS, NVDA and VoiceOver)

In addition, there are several customisation options for your browser and device that could help you use this website and other websites more effectively.  

AbilityNet provide advice on making your device easier to use if you have a disability. 

You can also explore some of our recommendations for tools that can make your online experience better.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made. 

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

We’ve designed our content to be as accessible as possible. If you still experience barriers, you can request alternative formats. For more information please contact us.

Complaints process

If you have reported a problem with our website, or asked for an alternative format, but you are not happy with our response, you can contact us to register your difficulty. This helps us improve our systems. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The University of Kent is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version (WCAG) 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we missed, remember to contact us.

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Links without meaningful purpose

Some of the links are not labelled clearly. This means that links do not make sense when taken out of context, and for some links it is not possible to know what the purpose of the link is. On some pages there are several links to the same resource which are repeated across elements (WCAG: 2.4.4).

We will correct link text over time as we review each page.

Issues with interactive elements

  • Some of our forms are built and hosted through third-party software and ‘skinned’ to look like our website.
  • Some of our interactive elements don't have the required descriptive tags and labels. This means some of our interactive widgets such as carousels don't inform screen reader users of the current state of the widget (WCAG: 4.1.2, 4.1.3).

We will correct interactive elements and widgets over time as we review each page. 

Images without a description 

Some images on our website don't have appropriate alternative text. People with screen readers or other assistive devices rely on these descriptions to understand the image content and purpose (WCAG: 1.1.1).

We will add alternative text over time as we review each page. 

Incorrectly tagged decorative images

Images which are purely decorative are not identified as such (WCAG: 1.1.1).

Video and audio controls

Some videos and audio on our website do not have the required caption controls or transcriptions available (WCAG: 1.2.2, 1.2.4). In accordance with the regulations, all new content created after September 2020 will be made more accessible. 

More information about captions can be found in our Captions in KentPlayer guide.

Contrast Issues

Some pages contain elements with low contrast between the element and its background, particularly when under focus. This can cause text to be difficult to read, especially for those with low vision, poor eyesight, or colour blindness (WCAG: 1.4.3).

We will correct the contrast on these issues over time as we review each page.

Issues with focus indicator 

Some elements may not always display effective focus indication (WCAG: 2.4.7).

We will correct focus indication issues over time as we review each page.

Page content does not reflow

When zooming in on the page some content (e.g. page banners) does not magnify with reflow (WCAG: 1.4.10). Some page banners also impact the findability of the Skip to Content function (WCAG: 2.4.1).

Duplicated landmarks

Some landmarks are duplicated when there should only be once instance of a landmark which may cause confusion for screen reader users who use landmarks for navigation (WCAG: 4.1.2).

Text styled to look like a heading but lacking appropriate HTML tag

Some of the text on the page has been styled to appear visually like a heading. This means emphasis is only visual and the heading is not defined with an appropriate HTML tag (WCAG: 2.4.6 and 1.3.1).

Form labels

Some of the forms have labels which are not persistent. These labels do not remain visible when the user begins to enter data in the fields (WCAG: 3.3.2).

Disproportionate burden

This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.


Some of our recorded content may not have captions by default. We produce fully edited captions upon request to ensure the accuracy of the information being provided.

All relevant new recordings will have automated captions from September 2020.

Please see our captions in KentPlayer guide for more information.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

Portable Document Formats (PDFs) and documents

Some of our PDFs that are not essential to providing our services were published before 23rd September 2018. We are implementing strategies to ensure that any new PDFs or documents we publish will meet accessibility standards. 

If you have trouble accessing these documents, please refer to our list of tools that can help with access or you can request alternative formats. For more information please contact us.


Our website uses online maps. Where there is a map, the information being displayed is provided in an alternative format on the same web page. 

For example, on our contact us page we have a map to show users where our offices are located. If you cannot read the map, we also have our address listed and full contact information if you need help finding us.

Third-party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third-party to improve its accessibility. This may include:

  • Links to non-University of Kent websites
  • Content/functionality on our website
  • Content hosted on other websites, such as social media sites.

To help accessibility compliance across the sector, the University of Kent supports searchBOX, a centralised, independent directory of third-party accessibility information. 

searchBOX catalogues the contact information and accessibility statements of third-party suppliers, enables the sharing of community-generated accessibility statements, and allows users to map their supplier ecosystem. 

Users can access third-party accessibility statements using the free searchBOX Finder service. 

The University of Kent encourages all our partners and suppliers to support this effort by ensuring that their accessibility information is included in the searchBOX directory. 

Preparation of this accessibility statement

This statement was prepared on 28 April 2020. It was last reviewed on 20 September 2020.

This website was last tested on 17 September 2020. The test was carried out by University of Kent. 

Last updated