We create content to meet the accessibility standards outlined in our technical accessibility statement. All content we create is compatible with assistive technology.
View the site your way
You can change the colours, contrast levels, font styles and magnify the page to 200% or more without the text spilling off the screen.
Listening to content
Use text to speech browser plugins or assistive technology to listen to content you select with the mouse or keyboard.
Screen reader users can listen to content, navigate the site and interact with menus.
Tools and plugins to help your online experience
Explore some of our recommendations for tools that can make your online experience better.
Using different devices
The website content works with assistive technologies for example, screen readers or text only browsers.
We undertake formal accessibility audits of the website on a yearly basis using WCAG 2.1 AA standards which guide our long-term audit and improvement plans.
For more information about our commitment to compliance and how we check and maintain the accessibility of the website read our technical accessibility statement.
What we do about known issues
We work to achieve and maintain WCAG 2.1 AA standards, but it is not always possible for all our content to be accessible. Where content is likely to create a barrier, we will state a reason, warn users and offer alternatives.
View our known accessibility issues.
If we have failed to identify a barrier, please contact us.
Third party content
Our site includes third party content and functionality.
Depending on our relationship with the third party, we cannot always guarantee its accessibility.
Links to other websites
Where we link to other websites that may offer benefits to our users we are not responsible for the accessibility of these or any other websites we don't manage.
Using third party content or functionality on our website
We sometimes feature third party content or functionality on our website. This may include:
- survey tools to collect feedback from users
- insight tools which tell us how people are using the website
- applications for creating forms and storing data
Where we choose to feature third party content or functionality on our website, we are responsible for ensuring it meets accessibility standards.
If we have paid for content to be created, or have a contractual relationship with the commissioner, we ensure accessibility guidelines are met as part of contractual obligations.
Where we are legally required to feature third party content or functionality, we cannot reasonably accept responsibility for ensuring it meets accessibility standards. However, where it is within our control, we will make every reasonable effort to work towards meeting accessibility requirements.
Third party platforms
We often create content which is hosted on third party platforms. This includes:
- content we create for social media, such as Facebook or Twitter
- video which we post on YouTube or Vimeo
- data we supply to national databases
We are responsible for ensuring the content we supply meets accessibility requirements; however, we are not responsible for the accessibility of the platform itself.
For example, when we add video to one of our YouTube channels, we will ensure any subtitling, captions and audio-description are included as required. However, we are not responsible for the accessibility of the video player itself.
Video, audio and downloads
Where we use rich media we make sure the media control buttons can be used without a mouse and are labelled for screen readers.
We aim to ensure that all video content has one or more of the following: close-captioning, a transcript or a summary of the key information.
Our website has some downloadable resources including Word documents and Portable Document Formats (PDFs): read about the accessibility of downloadable content.
Contacting us and what happens next
Please contact us at firstname.lastname@example.org if you have any problems; be as specific and detailed as you can. Please also tell us what you like and find useful.
The World Wide Web Consortium (W3C) has useful tips on contacting organisations about inaccessible websites.
When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.
If you have reported a problem with our website, or asked for an alternative format, but you are not happy with our response, you can contact us to register your difficulty. This helps us improve our systems.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
This page was last updated on 17 September 2019.