Job opportunity: Join the IT and Library Support Team

IT and Library support desk

We’re looking for part-time staff to join our team at the IT & Library Support Desk in the Templeman Library.

Location: Templeman Library, Canterbury Campus
Salary: £12.06 per hour

The role

Information Services is looking for people to join our team as Support Assistants, working flexible hours part-time to staff the IT & Library Support Desk in the Templeman Library. These vacancies will begin in January 2023 and continue until at least the end of the 2022/23 academic year. Training will be provided.

Responsibilities include:

  • assisting students, staff and visitors in finding and using library resources and public IT facilities
  • supporting students connecting their own devices to the University networks and services
  • supporting circulation functions within the Library and at partner institutions.

In an average week we aim to offer at least 6 hours of work, though this is not guaranteed. The Support Desk is open 7 days a week, up to 12 hours a day, with most shifts between 09:00-21:00 Monday to Friday and 12:00-18:00 Saturday and Sunday.

Initial pay will be at least £12.06 per hour. Upon gaining sufficient experience there is an opportunity to progress to a higher rate.

The person

The successful candidates will have a keen desire to help others and excellent communications skills, coupled with a good understanding of the library and IT facilities provided by the University of Kent.

  • They will be confident, friendly and willing to approach others to offer assistance and enforce regulations.
  • Advanced knowledge of both IT and library resources is desirable but not essential for this position.

We expect all Support Assistants to be available to work during Welcome Week (September), as this is our busiest time of year.

For full details of the role and the selection criteria please refer to the job description linked below.

The department

The IT and Library Support team is part of User Experience within the Information Services department at the University of Kent.

More information

Closing date for applications: 14 March 2023 

If you’re a Kent student and need advice on job applications and interviews, contact the Careers and Employability Service.

Due to the volume of applications expected for these posts there may be a delay between the closing date and receiving a response from us. Please do not contact us for updates on the status of your application; we will contact every applicant with the outcome of their submission in due course.

Interviews are scheduled to be held in early January, however we will continue to accept applications until 14 March from people who are available to work later in the year.

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