Kent Sport staff work hard to create a professional and enjoyable atmosphere within our facilities, so that you can enjoy your activity in peace. Recognising our fantastic staff is just as important as the job they do. If you experience exceptional customer service with us, please nominate a member of staff using the Reward and Recognition forms at the Sports Centre reception and drop your completed form in the blue box, or complete the online form below.
Our exceptional staff
Term one 2018/19
Term one saw over 30 nominations for the excellent and professional service provided by Kent Sport staff. Donna Fairlie, Receptionist, and Gavin Connor, Health and Fitness Instructor, were both nominated four times for their determination and commitment to the values of Kent Sport.
“Whenever Donna has the 7am shift, she always greets me so kindly. It makes it a lot easier to work out early in the morning when you are welcomed by a friendly face! She always asks me how I am, which is lovely”
“[Gavin] has given myself and a colleague a couple of personal training sessions to improve our boxing and though brutal he is always so genial you just can’t help but go back for more! He is always ready to adapt exercises around injuries/weaknesses, knowledgeable about fitness and training and inspirational with his own progression to make you believe that anything is possible.”
Our brand values
We follow six key principles to ensure that we continually provide the best possible customer experience. These values underpin all that we do at Kent Sport, from the development of new facilities to the activities that we run.
When you fill out a Recognition form, be sure to circle / tick at least one of the below values that you feel were met by the staff member you are nominating.