The Management of Operations - CB740

Location Term Level Credits (ECTS) Current Convenor 2017-18 2018-19
Medway Spring
View Timetable
6 15 (7.5) PROF A Papadopoulos


CB362 Data Management for Business





This module will require students to develop the ability to use appropriate techniques of analysis and enquiry within the management of operations, and to learn how to evaluate alternatives and make recommendations.

The key topics of the module are:
1) Strategic role of operations and operations strategy
2) Design of processes and the implications for layout and flow
3) People, jobs and organisation
4) Capacity planning and scheduling
5) Inventory control
6) Supply chain management, lean systems and enterprise resource planning
7) Quality planning and managing improvement


This module appears in:

Method of assessment

  • End of year examination - 2 hour (70%)

  • Online test 1 (10%)

  • Online test 2 (20%)

Preliminary reading

Core textbook:
Slack, N. et al. (2010). Operations Management. 6th edn. London: FT Prentice Hall

Further indicative readings:
Fitzsimmons, J.A., and Fitzsimmons M.J. (2010). Service Management. 7th edn. London: McGraw-Hill
Greasley, A. (2013). Operations Management. 3rd edn. New Jersey: John Wiley and Sons
Hill, A., and Hill, T. (2013). Operations Management. 3rd edn. Basingstoke: Palgrave Macmillan

See the library reading list for this module (Canterbury)

See the library reading list for this module (Medway)

Learning outcomes

On completion of the module students should be able to:

  • Demonstrate a systematic understanding of the field of operations management and how operations can more effectively contribute to the organisation’s objectives.

  • Critically evaluate and apply a variety of techniques and analysis frameworks used by operations managers to help them make decisions in operations.

  • Understand to a high level decision making in the operations management function and
    its application to process, capacity, supply, quality and workforce management.

  • Utilise and assess appropriate concepts and models for the analysis and evaluation of operations management problems.

  • Through case study and exercise work, be able to investigate problems, evaluate solutions and present recommendations.

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