TargetConnect accessibility statement

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Please contact us if you have an accessibility query including:

• If you are experiencing issues with accessing information or using the website.
• If you find an accessibility problem not listed on this statement
• If you have positive feedback on the accessibility considerations made. 

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

We have designed our content to be as accessible as possible. If you still experience barriers, you can request alternative formats.

For more information please contact us. 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the University of Kent’s webmaster to register your difficulty. This helps us improve our systems. 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The University of Kent is committed to making its website and associated subdomains accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards. 

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find an issue that we have missed please contact us.

The content listed below is non-accessible for the following reasons.

This section covers issues that we need to fix and are working to do so.

Modal does not maintain keyboard focus

Some modal windows do not retain focus. This means that people using keyboard navigation or screen readers can’t navigate the modal. Instead they tab out of the modal and access content on the page behind it (WCAG: 2.1.2).

Mislabelled elements or missing labels

Some of the user interface elements, such as buttons and headings, do not have appropriate labels that define their roles. This includes labels which do not match the purpose and elements which do not have a label (WCAG: 4.1.2).

Issues with focus indicator 

Some elements may not always display effective focus indication. (WCAG: 2.4.7).

Elements cannot be accessed by keyboard

Some of the elements can not be accessed by a keyboard and require users to use a mouse. (WCAG: 2.1.1).

Buttons are image only or have embedded text 

Some of the buttons in the user interface use images with text embedded in the image instead of rendering the button using real text and CSS styling. (WCAG: 4.1.2).

Contrast Issues

Some pages contain elements with low contrast between the elements and its background particularly when under focus. This can cause the text to be difficult to read, especially for those with low vision, poor eyesight or colour blindness.

Target Connect is developed by a third party, GTI group, with customisation applied locally by the university. Thus some of the issues with the colour contrast may be fixed by Kent, however, some issues may be part of the Target Connect platform that we cannot control (WCAG: 1.4.3).

Interactive elements missing labels

Some of our interactive elements don't have the required descriptive tags or labels. This means some elements do not inform users how to interact with them. (WCAG: 4.1.2).

Form labels

Some of the form elements are missing labels which explain the type of content to enter. (WCAG : 3.3.2 Labels or Instructions).

Empty Heading

Some headings are empty with no text content, instead they only have an image with embedded text. This means that the heading is inaccessible for screen reader users. (WCAG: 2.4.6 Headings).

IDs are not unique

Some IDs are duplicated across the elements on the same page. (WCAG: 4.1.1).

Elements cannot be accessed by keyboard

Some of the elements can not be accessed by a keyboard and require users to use a mouse. (WCAG: 2.1.1)

This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.

Not applicable.

This section covers issues that we do not need to fix right now. The law calls these exemptions. 

Not applicable.

Target Connect is a third-party system developed by GTI Group is a third-party system developed by Bar which means that some aspects of its accessibility are outside of our immediate control.

To help accessibility compliance across the sector, the University of Kent supports searchBOX, a centralised, independent directory of third-party accessibility information. 

SearchBOX catalogues the contact information and accessibility statements of third-party suppliers, enables the sharing of community-generated accessibility statements, and allows users to map their supplier ecosystem. 

Users can access third-party accessibility statements using the free searchBOX Finder service. 

The University of Kent encourages all our partners and suppliers to support this effort by ensuring that their accessibility information is included in the searchBOX directory.

This statement was prepared on 2 June 2020. It was last reviewed on 12 April 2022.

This website was last tested on 28 May 2020. The test was carried out by the University of Kent.