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Feedback and contact information
Please contact us if you have an accessibility query including:
- If you are experiencing issues with accessing information or using KentPlayer
- If you find an accessibility problem not listed on this statement
- If you have positive feedback on the accessibility considerations made.
When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.
Alternative formats
We've designed our content to be as accessible as possible. If you still experience barriers, you can request alternative formats. For more information please contact us.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the University of Kent’s webmaster to register your difficulty. This helps us improve our systems.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about KentPlayer’s accessibility
The University of Kent is committed to making its website and associated subdomains accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance Status
The website is partially compliant with the Web Content Accessibility Guidelines version (WCAG) 2.1 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.
Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.
If you find an issue that we have missed please contact us.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
This section covers issues that we need to fix and are working to do so.
Links without meaningful purpose
Some of the links are not labelled clearly. This means that the links do not make sense when they are taken out of context, and for some links it is not possible to know what the purpose of the link is (WCAG: 2.4.4).
There are a number of links to the same resource, such as the search fields which are repeated across the page, which can cause confusion. (WCAG: 2.4.4).
Contrast Issues
Some pages contain elements with low contrast between the elements and its background particularly when under focus. This can cause the text to be difficult to read, especially for those with low vision, poor eyesight, or colour blindness.
KentPlayer is developed by a third-party, Panopto, with customisation applied locally by the university. Thus, some of the issues with the colour contrast may be fixed by Kent, however, some issues may be part of the platform that we cannot control (WCAG: 1.4.3).
Page titles
Some of the page titles do not accurately describe the content of the page. Some of the page titles are not unique which can cause confusion (WCAG: 2.4.2).
Form labels
Some of the form elements are missing labels which explain the type of content to enter.
Some of the forms have labels which are not persistent. These labels do not remain visible when the user begins to enter data in the fields. (WCAG : 3.3.2).
Form errors
Some forms do not provide feedback or error messages if the user submits invalid data.Feedback may be presented but on a separate page after submission.(WCAG: 3.3.1 Error Identifications).
Page structure missing landmarks
Some of the pages have elements which are not contained in appropriate landmarks such as ARIA labels and HTML 5 tags (WCAG: 1.3.1).
Headings used to create visual emphasis
Some text has been marked up as headings purely to add emphasis. This emphasis would be more appropriately done with CSS styling than using a heading tag. (WCAG: 1.3.1 and 2.4.6).
Images without a description
Some images on our website don't have appropriate alternative text. (WCAG: 1.1.1).
Disproportionate burden
This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.
Captions
Some of our recorded content may not have captions by default. We produce fully edited captions upon request to ensure the accuracy of the information being provided.
All relevant new recordings will have automated captions from September 2020.
Please see our captions in KentPlayer guide for more information.
Content that’s not within the scope of the accessibility regulations
This section covers issues that we do not need to fix right now. The law calls these exemptions.
Not applicable.
Third-party content
KentPlayer is built on a third-party platform (Panopto) which means that some aspects of its accessibility are outside of our immediate control. The Panopto accessibility conformance report WCAG edition identifies reported issues with Panopto accessibility, and the Panopto accessibility page outlines their accessibility features.
To help accessibility compliance across the sector, the University of Kent supports searchBOX, a centralised, independent directory of third-party accessibility information.
SearchBOX catalogues the contact information and accessibility statements of third-party suppliers, enables the sharing of community-generated accessibility statements, and allows users to map their supplier ecosystem.
Users can access third-party accessibility statements using the free searchBOX Finder service.
The University of Kent encourages all our partners and suppliers to support this effort by ensuring that their accessibility information is included in the searchBOX directory.
Preparation of this accessibility statement
This statement was prepared on 28 April 2020. It was last reviewed on 12 April 2022.
This website was last tested on 15 May 2020. The test was carried out by the University of Kent.