Epay accessibility statement

This accessibility statement applies to the Online Payments website (Epay.Kent.ac.uk), run by the University of Kent. The payments system is a third-party system developed by WPM Education with localised branding applied by the University of Kent. The content on this page is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

Alternative formats

We have designed our content to be as accessible as possible. If you still experience barriers, you can request alternative formats.

For more information please contact us.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the University of Kent’s webmaster to register your difficulty. This helps us improve our systems. 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The University of Kent is committed to making its website and associated subdomains accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

The Online Payments site is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards

Some parts of the website may not work for everyone. Below are known issues that we either need to fix, cannot fix, or do not need to fix right now.

If you find something that does not work that we missed, remember to contact us.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Headings are not sequential

Some pages may not contain consistent marked-up headings. The page is missing a top level heading. (WCAG: 1.3.1).

Page structure missing landmarks

Some of the pages have elements which are not contained in appropriate landmarks such as ARIA labels and HTML 5 tags. (WCAG 1.3.1).

Keyboard tabbing order

The keyboard tabbing order does not match the visual layout of the page. (WCAG 2.4.3).

Images with embedded text

Some images contain embedded text. The text content is not available in another format which allows for it to magnified or read aloud by screen reader software.(WCAG: 1.4.5).

Elements cannot be accessed by keyboard

Some of the elements can not be accessed by a keyboard and require users to use a mouse. (WCAG: 2.1.1).

Issues with focus indicator 

Some elements may not always display effective focus indication. (WCAG 2.4.7).

Text styled to look like a heading but lacking appropriate HTML tag

Some of the text on the page has been styled to appear visually like a heading. This means emphasis is only visual and the heading is not defined with an appropriate HTML tag. (WCAG: 2.4.6 and 1.3.1).

Disproportionate burden

This section covers issues that we cannot fix right now. We’ve assessed the cost of fixing these issues but believe that doing so would be a disproportionate burden within the meaning of the law.

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now. The law calls these exemptions.

Not applicable.

Third-party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the third party to improve its accessibility. 

This may include:

  • Links to non-University of Kent websites
  • Content/functionality on our website
  • Content hosted on other websites, such as social media sites.

To help accessibility compliance across the sector, the University of Kent supports searchBOX, a centralised, independent directory of third-party accessibility information. 

searchBOX catalogues the contact information and accessibility statements of third-party suppliers, enables the sharing of community-generated accessibility statements, and allows users to map their supplier ecosystem. 

Users can access third-party accessibility statements using the free searchBOX Finder service. 

The University of Kent encourages all our partners and suppliers to support this effort by ensuring that their accessibility information is included in the searchBOX directory.

Preparation of this accessibility statement

This statement was prepared on 31 July 2020. It was last reviewed on 12 April 2022.

This website was last tested on 19 July 2020. The test was carried out by University of Kent. 

Last updated