Arrivals Hub

ARRIVALS HUB

The Arrivals Hub brings together administrative teams to help you in person, whether you are a new or returning student. It's the place to go to get your student ID card, pay your fees and show us your visa status (if you are an international student).

The Arrivals Hub opens soon!

The Arrivals Hub will open on Arrivals Weekend - Saturday 26 September (10:00-17:00) and Sunday 27 September (10:00-16:00).

It will continue to open 9:30-16:30, Monday to Friday, from Monday 28 September to Friday 9 October 2026.

Friday 23 October 2026 is the last date by which you must have enrolled and been registered as a student at the University of Kent.

From Monday 12 October onwards, please visit Nexus. If you have an appointment with Admissions, please visit the Registry reception (facing Darwin).


Until then, you can visit Nexus in the Templeman Library; go in the main entrance, through the turnstiles, and take the first right.  

Teams in the Arrivals Hub

See a map of the Arrivals Hub

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Zone 1

Visa holders and EU/EEA students (not yet registered as Kent students)

  • Visa checks
  • Qualification checks
    • You will be emailed if you need to do this - please bring original copies of your qualifications
  • In person registration
    • You must have completed enrolment in order to be registered
  • Collect your ID card

Teams: Student Immigration Compliance Team and Admissions

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Zone 2

British, Irish and EU/EEA students (registered as Kent students)

  • Collect your ID card
  • Advice on:
    • Enrolment and registration
    • Online Module Registration (OMR)
    • Council tax exemption letter (downloadable from KentVision)
    • Student status letter (downloadable from KentVision)

Team: Student Record Administration  Office

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Zone 3

Finance teams (all students)

  • Accommodation fee payments
  • Tuition fee payments
  • Financial Aid advice:
    • Access to Learning Fund information
    • Student loans
    • Bursary payments
    • Overseas tuition fee appeals
    • Part time fee waivers

Teams: Student Fee Collections team and Student Funding team

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Extra support teams (zone 4)

Sat 26 & Sun 27 Sep

Sat 26 to Tues 28 Sep  

  • Study Abroad                                      
  • UKIC

Sat 26 Sep to Fri 2 Oct  

  • IT helpdesk                                          
  • Nexus

Floorplan

Medway arrivals

You can collect your card from the Arrivals Hub in the Oasis Lounge, which is open week days 09:30-16:30 from Monday 28 September to Friday 2 October 2026.

From Monday 5 October, you can collect your ID card from room M0-10 in the Medway building (weekdays only). Please allow 48 hours between enrolling and collecting your card.

Feedback form

We would be grateful to receive your feedback via our feedback form, which asks a few questions about your experience of:

1. Online enrolment (new students) or Returning Registration (current students).

2. Registration.

3. The Arrivals Hub (Canterbury) or Medway arrivals.

Give feedback