Kent SafeZone FAQs


Check out our SafeZone FAQs for any questions you may have. If these don't answer your question, email

Will I be tracked all the time?

No, the SafeZone app only shares your location with Campus Security when you press one of the three alert buttons (Emergency, First Aid, Help), or Check-In.

Even then, your location is only ever shared with Campus Security.

Your right to privacy is always respected and you can cancel any alert or check-in at any time.

How long will it take Campus Security to reach me?

When your alert is activated, Campus Security will receive the alert within seconds and call you immediately. Find out more about what to expect.

Will the app drain my battery?

SafeZone’s use of location services has been optimised to minimise battery draw-down so that it does not impact your day-to-day use of your smartphone.

SafeZone requires location services to be enabled, however it does not use your location until you press one of the alert or check-in buttons. It is only when you raise an alert, or check-in, that your location will be shared with Campus Security.

How much storage does the app use?

The current app size on Apple devices is 162.2MB. This equates to about the same storage as 33 photos on a typical phone (taking the average size of a photo to be 5MB). Considering that many new phones come with a minimum of 32GB of storage space (sometimes more), SafeZone requires only about 0.5% of the total storage space. This must be balanced against the enhanced safety and security provided by the app.

If you are concerned about your phone's capacity, it is worthwhile checking the resources consumed by each app. For Apple devices look in Settings under General and iPhone storage. Apps not being regularly used can be deleted or offloaded. For Android devices look in Settings under Applications and use the application manager.

Where does SafeZone work?

SafeZone works on the Canterbury and Medway campuses plus Liberty Quays accommodation in Gillingham as well as our centres in Brussels, Paris and Tonbridge. We plan to cover international travel in future phases.

View the regions on the University webpages or by tapping ‘Regions’ in the SafeZone app menu. 

If you are outside one of the regions and you press a SafeZone button, the app will offer a one-tap call to local emergency services instead.

How do I download and register for SafeZone?

Here are the links to download SafeZone from app stores.

Who else uses SafeZone?

View all the organisations using the app on the SafeZone website.


Want to know more?


Campus Security and Estates

The University of Kent, Canterbury, Kent, CT2 7NZ, T: +44 1227 764000

Last Updated: 27/07/2020