School of Arts

School of Arts student support team

Who We Are

Student Support Officer :
Jacqui Double
Room G-08 Jarman Building
T: 01227 823976
Appointments are available Monday – Friday
To make an appointment please visit https//
Appointments are for 15 minutes slots, if you need longer, please book 2 slots

Student Support Coordinators
Aimee Dash
Room G-08A Jarman Building
T: 01227 823407
Office Hours:
Monday – Friday 9am – 5pm

Sue Sherwood
Room G-08A Jarman Building
T: 01227 824918

Office Hours
Monday 8.30am – 4.30pm
Tuesday 8.30am – 12 noon
Wednesday 8.30am – 4.30pm

Common topics

Absence, extension and faculty concession forms

Academic adviser scheme

The University of Kent has introduced Academic Advisers for all new undergraduate students at Kent to:

  • support the academic and professional development of undergraduate students
  • encourage students in developing their independent learning and personal planning skills
  • raise awareness of the opportunities available to students for developing graduate attributes and skills at the University of Kent.

Stage 1 students will be assigned an Academic Adviser at the beginning of their period of study to:

  • provide developmental and holistic academic advice and guidance 
  • provide proactive and structured support at key stages in each year to establish an ongoing relationship
  • provide advice on module choices and registration, if required
  • review overall academic progress and reflect on development of skills and attributes
  • advise on opportunities for development within and outside the curriculum
  • refer the student, as appropriate, to other specialist sources of academic advice and personal support
  • write references for students, on request

Academic advisers will meet individually with each student at least, once each year and twice in the First Year (at induction and in Term 2). During Welcome Week you will meet with your Academic Adviser and other students in small groups. Your Adviser will explain the Academic Adviser system, the support offered in terms of academic development, set expectations and boundaries of engagement.

Current stage 2, 3 and 4 students are offered the same level of support through existing student support systems i.e. the Student Support Officer and meetings with seminar leaders and tutors.

Changing seminar groups, modules or programmes of study

To make any changes to your course please visit the Central Student Administration site

Personal, medical or financial issues

If you are experiencing personal problems affecting your studies, we will listen confidentially and sympathetically to your concerns and provide advice or, if needed, refer you to central support services. Don’t hesitate to make an appointment or come by the support office during office hours.

We can also help you find out more about, or put you in touch with:

  • Medical centre
  • Student finance 
  • Information and support for overseas students
  • Disability support unit
  • Careers advisory service
  • Counselling service
  • Child care provision at Kent 
  • Accommodation

You will find more information about these and other services on the Student Services web page.

Useful support contacts

Student Learning Advisory Service
Unit for the Enhancement of Learning and Teaching 
UELT Building
Phone (01227) 824016 

Medical Centre
Giles Lane
Phone (01227) 823583 

Counselling Service
Keynes College 
Phone (01227) 823206 

Student Support and Wellbeing (SSW)
Keynes College
Phone (01227) 823158 

Careers Advisory Service
Phone (01227) 823480 

Kent Union
Students’ Union (Mandela Building)
Phone (01227) 824200

Safety, Health & Environment Unit
Keynes College
Phone (01227) 823980

Student Safety Handbook



More information about support available at the University of Kent can be found on the Student Support website



School of Arts - © University of Kent

Jarman Building, The University of Kent, Canterbury, Kent, CT2 7UG, T: +44 (0)1227 764000

Last Updated: 27/09/2017