The University of Kent, Canterbury, Kent, CT2 7NZ, T +44 (0)1227 764000
KentOne card for students
We are in the process of introducing a new cashless system. Although we hope to have minimal issues, there will be a small period of time when your Kent One cards may not work for cashless purchases. Don’t panic though as we are offering a temporary solution to those affected in the next few weeks. Please continue to re-visit this site for further updates. In the meantime:
- Any students that plan to stay and use their Kent One cards for cashless purchases should contact Tim via e-mail (T.S.Warren@kent.ac.uk) and he will arrange for a temporary card to be allocated to your account, so that you can continue with cashless spend until your student Kent One card is able to function on the new system. You will be notified when this happens.
- The old cashless system will cease to function from 5pm on Friday 20th June and will unfortunately be unavailable for cashless purchases for the whole of the preceding weekend.
- Although the new system will be operating from Monday 23rd June, a temporary card will need to be issued first. Your current cashless funds will be transferred over to the new system.
- Unfortunately you will not be able to top up your account/card again with new funds until Monday 30th June at the earliest.
The KentOne Card is a multi-functional photo ID card which is issued to all new students on completion of enrolment.
The KentOne ID card desk is located alongside the Student Records team in the Registry
The card will enable you to borrow books from the library, become a member of the Sports Centre, gain entry to the examination hall and participate in student elections. If you are entitled to a meal allowance, or have purchased a meal deal package, you will need to show your card at the till.
In addition, the KentOne Card can be used as a debit purchasing card to pay for food, drink and other items at many campus outlets. As soon as you have registered your card details, our new online service will top up your card instantly and will also allow you to check your transactions and balance details.
Where can I use my KentOne Card?
At Kent Hospitality outlets:
- Origins bar and bistro in Darwin College
- Mungo's bar and bistro and Rum Tum's Shop in Eliot College
- Dolche Vita and K-Bar in Keynes College
- Bag It and the dining hall in Rutherford College
- Revive cafe at Woolf College
- Create cafe in the Marlowe building
- Sports cafe at the Sports Centre
- College Receptions
- The snack bar at Kent Business School
- No1 Bistro at Medway
At other campus outlets:
- The Gulbenkian cafe bar at Canterbury
- Kent Union shops, Essentials, on central campus and at Park Wood
What are the advantages of using the card?
Apart from not having to carry cash with you all the time, it is an ideal facility for parents/guardians to credit from home. Card users may also be eligible for special promotions.
How does the card work?
Each time a card is swiped at a cash till the user is identified and the cost of the purchase is deducted, providing the account has sufficient credit.
The card will only hold £100 at a time, so any surplus funds will remain in your account. When your card's balance drops to below £50, it will automatically be topped up to a maximum of £100 (providing sufficient funds remain available in your account).
How can I apply for a KentOne account?
Once you have credited your KentOne card to set up an account, your card should be programmed and ready to use. Please visit the KentOne desk in the Registry if this is not the case.
How do I keep my KentOne account in credit?
To keep your account in credit, you can top up using our online facility.
Alternatively, your card can be topped up by credit or debit card by phoning Kent Hospitality on 01227 827434 or 823979 (9am-5pm, Mon-Fri, during term time).
What happens if my card needs replacing?
In all cases, go to the KentOne Reception at the Student Records Desk in the Registry as soon as possible. Any balance on your card will be transferred to your replacement card.
Opening hours are:
- Term time: 9am-5pm, Monday to Friday
- Vacations: 9am-1pm, Monday to Friday
Charges will apply as follows (please note that we are not able to take cash):
For damaged cards - a first replacement card will be issued free of charge and subsequent replacements will be charged at £5 each.
For lost cards - the charge for a replacement card is £14.
For stolen cards - there is no charge for a replacement card, providing you have a crime reference number (given to you by the police when you report a theft to them). If you have no crime reference number, a £14 charge will apply.
Can I get back any unused money on my card?
If you still have money on your card when you leave the University, come to the Registry (or email us) to arrange for the balance to be returned to you.
What happens if money is left unclaimed on my account?
You will have 12 months from the time you leave the University to claim any unused funds.
After this period, we will put any unused money towards a hardship bursary fund set up by Kent Hospitality.
Who should I contact for more information?
Tim Warren is the Accounts Supervisor in the Kent Hospitality Finance team and can be contacted by email.