Top tips for parents and supporters

Top tips for parents and supporters

Starting university is a significant point in your child’s life and we know you will want to help them to settle into their new routine and feel at home as quickly as possible. Whether they are living on-campus or at home, they may still need guidance and support from you if they want to talk, or need some advice.

Settling in.

The first few weeks are important and the sooner they can start to feel at home, the better. Your child may need some extra support and time to adjust, and that's OK. We have lots of support in place to help them, and you, while they start to find their feet and feel comfortable in their new surroundings.

Moving in.

Is your young person moving into Canterbury campus accommodation or Pier Quays in Medway? We have lots of information about arrivals so drop-off and moving in will be as easy as possible.

Your young person will be sent pre-arrival emails from the Accommodation Team which takes them through what they need to do. You can also look at our Accommodation Arrivals webpages to find out what parking permits need to be printed, advice on what items to pack (or not pack) and much more.

And forget about lugging bulky bedding or heavy kitchen items to Kent - as UniKitOut can help with that! Your young person can order a range of items that will be ready and waiting in their room when they arrive.

Welcome Week – their first week at university

There’s a full programme of activities especially designed to help them get to know their campus, meet lots of different people and get familiar with key services such as the library.

View our 2024 Welcome Calendar to take a look at everything we have planned.  Encourage them to get involved with Welcome Week as much as possible as these events will help the transition to university life, and help them to make friends.

Their support and wellbeing

A Kent student is never alone, and will never have to deal with an issue alone. They can reach out to many people who can help and offer support and guidance: Student Support and Wellbeing, the Student Union Advice Centre or their academic tutor.

Find out more about student support

Other useful tips

  • Reassure them that it takes time to settle in and if they get involved, join in and meet people very often that is where they will find their group and niche
  • Remind them that other new students are probably feeling nervous and shy too, even if it looks as though everyone else appears really confident. Encourage them to talk to as many people as they can, even if it’s as simple as offering their new flatmate a cup of tea (biscuits are a great icebreaker!)
  • Try not to call every day. Agree a plan for keeping in touch; maybe a call every other day at first. Use text messages as a daily check in rather than a full-on call.
  • Universities vary in the ways they do things, so you may find that things might be slightly different from your own experience or that of a friend or other member of your family. Read through our Welcome pages and encourage your child to do the same. Encourage them to ask questions if they are unsure.
  • Teach them how to do their washing if they don't know how
  • If they are going to be living in self-catered accommodation, teach them a few basic recipes they can make in bulk and freeze. The Student Food Project YouTube channel is a great resource with some great instructional videos on mastering the basics.
  • We’ve invested in the Blackbullion learning platform to help your child get on top of their finances from day one.
  • If your child is living at home, try to give them some space and a sense of independence, but also set some boundaries. If they will be going out and not coming home, agree with them when they should let you know, and how they will contact you.