Student Support & Wellbeing

Image of university labyrinth overlooking city. Cathedral in the distance.

Student Support and Wellbeing

We will do everything to make your time at the university a positive experience.

We are committed to improving access to learning and provide a wide range of support.



Your Kent Student Support Team is still here for you

Student Support and Wellbeing staff in Canterbury and Medway continue to operate remotely to support all students through this very challenging time. Whether you were previously accessing support or not, you are welcome to get in touch with us now.

We can support students with a Specific Learning Difficulty (SpLD) such as Dyslexia; discuss academic adjustments for people with temporary or permanent disabilities or chronic conditions; support autistic students, and offer support for anyone at Kent experiencing distress arising from psychological, emotional or mental health issues. If you previously had support from a mentor or tutor, they will be in touch with you to arrange virtual meetings.

Stay connected

  • If you use Twitter, Instagram or Facebook, follow @UniKentSSW for advice and information to help you keep calm and safe, and connected to others in the Kent community. #KentTogetherAtHome We encourage you to do what you can look after your wellbeing during this period. 

Physical health

  • NHS 111 is the NHS urgent help advice line. It’s fast, easy and free. Call 111 when you need medical help fast but it’s not a 999 emergency.

Medical Centres

Most GP surgeries now require patients to access support online in the first instance.  Please check your own GP Surgery’s webpage, or use the links below if you are registered at the University Medical Centre in Canterbury or the DMC Sunlight Surgery in Medway.

  • The University Medical Centre is an NHS general practice based on the University of Kent Canterbury campus - please have a look for online support.
  • The DMC Sunlight Surgery is the Medway NHS practice many students are registered with - please have a look for online support.

Mental health


  • National telephone: 116 123 (this number is free to call)
  • Email Samaritans: (UK and ROI)

Big White Wall
University of Kent students wherever they are located can access free, 24/7 online support for issues around mental health and wellbeing. The Big White Wall (BWW) is a Care Quality Commission registered service recognised nationally through awards by the NHS and is a safe environment overseen by qualified therapists called Wall Guides. 

In order to gain access to this service click on the BWW link using your Kent email address to gain access only. As part of the registration process, do not use your KENT account password for this service. Note, you may, upon completion of the registration process change your contact email address to a non-Kent email account. Big White Wall take privacy very seriously. Read their privacy policy for more information.

What other help can I find?

Student Support - © University of Kent

The University of Kent, Canterbury, Kent, CT2 7NZ, T: +44 (0)1227 823158, (0)1634 888969

Last Updated: 08/04/2020