1. What is your current job role, where are you located, what does your company/organisation do, and what do you enjoy about it?
I am currently working as a Retail Trainee Manager at Sainsbury's Supermarkets in Ashford, Kent, UK. Sainsbury's is one of the largest supermarket chains in the UK, providing a wide range of products from groceries to household items. In my role, I co-supervise a team, focusing on enhancing productivity and ensuring efficient inventory management. What I enjoy most about my job is the opportunity to lead and motivate a diverse team, improve operational efficiency, and deliver excellent customer service that positively impacts our customers' shopping experience.
2. What does a typical working day look like for you?
A typical working day involves co-supervising a team of 60 employees to ensure the store operates smoothly by overseeing daily tasks, coordinating staff schedules, and addressing any operational issues that arise. I focus on inventory management, making sure that stock levels are accurate and shelves are well stocked. I also handle customer enquiries and resolve any issues to maintain high customer satisfaction. Collaborating with colleagues to implement compliance protocols and working towards achieving sales targets are also key parts of my day. Additionally, I spend time mentoring team members and coordinating with different departments to streamline operations.
3. Can you share a professional highlight from your career so far?
In my current role as a Retail Trainee Manager at Sainsbury's, I was initiated into a mentorship program that connected my team with industry professionals. This experience provided significant perks and allowed me to put into practice the material studied at school. The exposure enhanced our team's performance, leading to an increase in customer satisfaction and a boost in sales. This honed my leadership abilities and confidence and motivated me to aim even further in my career.
4. How did your time at Kent help you achieve your current career?
My time at the University of Kent was instrumental in shaping my career trajectory by providing me with a solid foundation in international business practices, fostering a supportive learning environment, and connecting me with industry professionals through networking opportunities. The MSc in International Business and Management gave me a solid grasp of global business dynamics, strategic planning, and analytical thinking. The diverse and collaborative learning environment enhanced my leadership and communication skills. The knowledge and experiences I gained have been directly applicable to my current role, enabling me to implement effective management strategies and contribute positively to my organisation's success.