Student Conduct and Complaints

Appeals, Conduct and Complaints Office

The Appeals, Conduct, and Complaints Office (ACCO) at the University of Kent provides a structured process for handling academic appeals, investigating student conduct-related issues, and addressing student complaints. The office aims to resolve disputes impartially, maintain ethical standards, and ensures that all individuals are treated equitably, with a focus on confidentiality and accessibility. The also promotes awareness of policies and offers mediation to prevent conflicts from escalating.

What is the Appeals, Conduct and Complaints Office?

The Appeals, Conduct, and Complaints Office (ACCO) at the University of Kent is a dedicated service designed to ensure fairness and transparency in handling appeals, conduct issues, and complaints within the university community. It provides a clear and impartial process for students to challenge academic decisions, report misconduct, or raise concerns. The office investigates complaints and conduct aiming to resolve disputes fairly. By offering confidential support, mediation, and guidance, the office plays a key role in promoting a respectful and accountable university environment    

Contact us

Call 01227 823175 or email acco@kent.ac.uk

Opening Hours: Monday to Friday 09:00-17:00

The Appeals, Conduct and Complaints Office is part of Student Services Directorate