1. Download the Time2Eat app.
2. Set up your account:
3. Verify your account via your email account.
4. Check your e-wallet for your balance!
See all FAQs below for all our How To Guides...
Campus Food for Canterbury based students: The ‘campus food’ element of the Your Kent Start financial support package (to the value of £500) will be uploaded as a credit to the Time2Eat app in mid-October 2026.
Students will need to enrol first to the University of Kent and receive your Kent student email account. Once you have this, you will need to follow the above instructions on how to download the Time2Eat app to gain access to your funds to spend on the Canterbury campus eligible outlets.
Please note, the Time2Eat app can be used in the following Canterbury campus outlets: Rutherford Dining Hall, Gulbenkian Café, Sibson Café, Hut 8, Mungo's, Keynes Café & Kitchen, Create Café and K Bar.
Please refer to the below FAQs for help and advice if you have any issues.
It’s so quick and easy to use the Time2Eat app, just follow these four steps:
1. Download the Time2Eat app.
The access code is: kentuni
2. Set up your account:
3. Verify your account via your email account.
4. Check your e-wallet for your balance!
Please also refer to the Time2Eat step-by-step guidance.
If you are having issues with your Kent email address not working and you know you have University funds that are being transferred over, please e-mail kentone@kent.ac.uk
Simply head to the Time2Eat app
1. Select Account
2. Select Ewallet
3. Top Up Funds using Apple /Google Pay or Credit / Debit Card
You do not need to do anything – we’ve got it sorted! When you ordered your meal plan or booked accommodation with a meal plan included, you signed up using your Kent email address. We have loaded your funds to your Time2Eat wallet allowing you to spend in selected outlets on campus via the tills or through the app.
See the above guidance on how to download the Time2Eat app.
Each day your balance is renewed and reset to £0, then as you spend your credit, your Time2Eat app balance will display how much you have spent of your daily limit. As a reminder:
Please contact: kentone@kent.ac.uk and the team will be able to check your account and provide you support.
You can spend your balance in the below outlets and across all food available on the Time2Eat app and kiosks:
Please note, you cannot use your Flex Meal Plan at The Pit Stop in the Sports Centre as this is a Smart Vending provision.
1. Head to the Time2Eat app
2. Click ‘Flex Meal Plans' with the QR Code underneath.
3. Head to your preferred or eligible catering outlet and place your food order at the till
4. You will be asked to scan your QR code at the till, to redeem the funds or allowance.
Ordering via Time2Eat is made simple, just follow these five simple steps and tuck in!
1. Download the Time2Eat app (see above FAQ) and click on the ‘Order’ tab
2. Choose your order type and choose your food
3. Checkout, select your delivery/collection location and time slot
4. Make payment either through using Apple Pay, Google Pay or Credit/Debit Card or by using balance from your wallet
5. Wait for your order to be ready using your chosen order method e.g. delivery to table
6. Enjoy your meal!
All you need to do is purchase a hot beverage included in this promotion and the rest will follow – once your card is filled up, you will automatically redeem your free beverage on your next order!
To keep track of your collected digital stamps:
1. Head to the Time2Eat app
2. Select ‘Loyalty Stamp Cards’.
We’re very sorry! If you are in one of our cafes or restaurants, please speak to one of our friendly team members who will be more than happy to support you.
If you have left the café or restaurant, please can you send a copy of your receipt to kentunifood@compass-group.co.uk along with your contact details (contact phone number and/or email) so that we can resolve this for you.
Campus Food for Canterbury based students: The ‘campus food’ element of the Your Kent Start financial support package (to the value of £500) will be uploaded as a credit to the Time2Eat app in mid-October 2026.
Students will need to enrol first to the University of Kent and receive your Kent student email account. Once you have this, you will need to follow the above instructions on how to download the Time2Eat app to gain access to your funds to spend on the Canterbury campus eligible outlets.
Please note, the Time2Eat app can be used in the following Canterbury campus outlets: Rutherford Dining Hall, Gulbenkian Café, Sibson Café, Hut 8, Mungo's, Keynes Café & Kitchen, Create Café and K Bar.
The University reserves the right to amend the participating outlets and the method by which the food allowance is provided.
For any issues with your Campus Food credit as part of Your Kent Start, please contact kentone@kent.ac.uk and the team can assist.
For further information and FAQs on all aspects, please see Your Kent Start FAQs.
Campus food for Medway based students. Please note, Time2Eat is being used for the Canterbury campus Your Kent Start Campus Food. The ‘campus food’
proportion of the Your Kent Start financial support package (to the value
of £500) for Medway based students will be issued as a digital voucher in mid-October. With the timing dependent on eligible students having provided
all necessary information and registered/enrolled in a timely manner, in
turn enabling the process to be administered to this schedule. The digital
voucher can only be used in The Deep End at the Medway campus. The
University reserves the right to amend the participating outlets and the
method by which the food allowance is provided.
Please contact: kentunifood@compass-group.co.uk
For any issues regarding credits with your Flex Meal Plan or Your Kent Start, please contact: kentone@kent.ac.uk