Operations Management - BUSB5032

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Module delivery information

Location Term Level1 Credits (ECTS)2 Current Convenor3 2026 to 2027
Canterbury
Spring Term 5 20 (10) Virginia Spiegler checkmark-circle

Overview

Operations Management is the highly important activity of managing the resources devoted to production and delivery of products and services. We'll explore conceptual, analytical, and practical knowledge of the effective management of operations in manufacturing and service companies in private, public, third sector and business start-up organisations. In particular, you will develop highly sought after knowledge, understanding, skills and abilities in the use of appropriate techniques of analysis, judgement and decision making in these areas.

Details

Contact hours

Lecture 16, Seminar 16

Method of assessment

Online test (45 minutes) worth 20%.
Online test (45 minutes) worth 20%.
Invigilated Examination (2 hours) worth 60%.

Reassessment Method: 100% Examination – Invigilated Examination - 2 hours

Indicative reading

Learning outcomes

On successfully completing the module, students will be able to: 

1. Demonstrate knowledge of how the main components and the stages of operations make a strategic contribution to organisation achieving its objectives.
2. Investigate and apply operations management models and techniques for the design and management of operations processes to real-world problems.
3. Assess the importance of operations planning, monitoring, problem solving and control.
4. Question the impact of operations management on the environment and society through ethical, responsible and sustainable behaviour and attitudes.

Notes

  1. Credit level 5. Intermediate level module usually taken in Stage 2 of an undergraduate degree.
  2. ECTS credits are recognised throughout the EU and allow you to transfer credit easily from one university to another.
  3. The named convenor is the convenor for the current academic session.
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